Integrate Zendesk with RingCentral
Send information between Zendesk and RingCentral automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Zendesk and RingCentral using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Organization created
Triggers when a new organization is created
Ticket updated
Triggers when the details of a ticket is updated
Ticket created
Triggers when a new ticket is created
User created
Triggers when a new user is created
Call disconnected
Triggers when a call is ended
New voicemail
Triggers when a new voicemail is sent or received
New team chat
Triggers when a new team chat is created
New SMS
Triggers when a new SMS is sent or received
Call recorded
Triggers when a call is recorded
Call missed
Triggers when a call is missed
Call answered
Trigger when a call is answered
New call
Triggers when a new call is initiated or received
All Actions - Actions are the automated tasks
Create User
Creates a new user
Create Ticket
Creates a new ticket
Create Request
Creates a new ticket in a verified end user's account
Add Tag
Adds tag to the selected ticket
Create Organization
Creates a new organization
Update Ticket
Updates an existing ticket status or adds comments
Update User Details
Updates an existing user's details
Update Organization
Updates an existing organization
Add Comment
Adds comment to the selected ticket
Fetch Organization
Fetches the details of an existing organization
Fetch Ticket
Fetches a ticket by ID
Fetch User
Fetches the details of an existing user by ID
Create team message
Creates a new team message
Send SMS
Sends a new SMS to the specified phone number
Initiate ring-out call
Initiates a two-legged ring-out call based on the specified caller and callee phone number
Create contact
Creates a new contact
Update contact
Updates the details of an existing contact
Block or allow phone number
Updates the blocked or allowed phone number list with the specified phone number
Fetch user
Fetches the details of an existing user
Fetch call record by ID
Fetches the details of an existing call record by ID
Fetch message by ID
Fetches the details of an existing message record by message ID
Fetch contact
Fetches the details of an existing contact
Fetch ring-out call status
Fetches the status of a 2-legged ring-out call
Fetch extension
Fetches the details of the existing extension
Fetch call by session ID
Fetches the details of an existing call by session ID
Fetch call by ID
Fetches the details of an existing call by ID
What is Zendesk?
What is RingCentral?
RingCentral is a cloud-based communication system that helps you better serve your customers with all-in-one cloud phone, video conferencing, team messaging, contact center and more.
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Toto
Technical Engineer, Master Liveaboards
