Integrate Freshdesk with Jira Cloud
Send information between Freshdesk and Jira Cloud automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Freshdesk and Jira Cloud using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Contact updated
Triggers when the details of an existing contact are updated
Ticket created
Triggers when a new ticket is created
Ticket note added
Triggers when a note is added to the selected ticket
Contact created
Triggers when a new contact is created
Ticket updated
Triggers when the details of an existing ticket are updated
Project created
Triggers when a new project is created
Version created
Triggers when a new version is created for an existing project
Project updated
Triggers when the details of an existing project are updated
Comment created
Triggers when a new comment is created
Comment updated
Triggers when an existing comment is updated
Issue updated
Triggers when the details of an existing issue are updated
Work log updated
Triggers when the details of an existing work log are updated
Issue created
Triggers when a new issue is created
Work log created
Triggers when a new work log created
Version released
Triggers when a version is released
Issue status updated
Triggers when the status of an issue is updated
All Actions - Actions are the automated tasks
Create contact
Creates a new contact
Create forum category
Creates a new forum category
Create company
Creates a new company
Create group
Creates a new group
Create ticket
Creates a new ticket
Add notes to ticket
Adds private or public notes to the selected ticket
Create forum
Creates a new forum in the selected category
Update company
Updates the details of an existing company
Update contact
Updates the details of an existing contact
Update ticket
Updates the details of an existing ticket
Fetch company
Fetches the details of an existing company by domain
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch company by ID
Fetches the details of an existing company by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch group by ID
Fetches the details of an existing group by ID
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket status
Fetches the status of a specific ticket by label
Create user
Creates a new user
Create comment
Creates a new comment for the specified issue
Create issue
Creates a new issue in the selected project
Create project
Creates a new project
Update issue
Updates the details of the specified issue
Fetch project
Fetches the details of an existing project by project ID or key
Fetch user
Fetches the details of an existing user by email address
Fetch issue attribute
Fetches the attributes of an existing issue
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Similar apps
What is Jira Cloud?
Jira Cloud is project management software for agile teams. With features such as backlog prioritization, issue tracking, and sprint planning, you can plan and execute your projects effectively.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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