Integrate Freshdesk with PagerDuty
Send information between Freshdesk and PagerDuty automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Freshdesk and PagerDuty using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Contact updated
Triggers when the details of an existing contact are updated
Ticket updated
Triggers when the details of an existing ticket are updated
Ticket created
Triggers when a new ticket is created
Contact created
Triggers when a new contact is created
Ticket note added
Triggers when a note is added to the selected ticket
Incident note event occurred
Triggers when the selected incident note event has occurred
Incident event occurred
Triggers when the selected incident event has occurred
Service event occurred
Triggers when the selected service event has occurred
Incident responder event occurred
Triggers when the selected incident responder event has occurred
Notification received
Triggers when a new notification is received
Incident status event occurred
Triggers when the selected incident status event has occurred
All Actions - Actions are the automated tasks
Create forum category
Creates a new forum category
Create company
Creates a new company
Create ticket
Creates a new ticket
Create group
Creates a new group
Create contact
Creates a new contact
Create forum
Creates a new forum in the selected category
Add notes to ticket
Adds private or public notes to the selected ticket
Update ticket
Updates the details of an existing ticket
Update company
Updates the details of an existing company
Update contact
Updates the details of an existing contact
Fetch company
Fetches the details of an existing company by domain
Fetch group by ID
Fetches the details of an existing group by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch agent by ID
Fetches the details of an existing agent by ID
Create incident note
Creates a new incident note
Create event
Creates a new event
Create incident
Creates a new incident
Create status update
Creates a new status update
Fetch escalation policy by name
Fetches the details of an escalation policy by name
Fetch priority by ID
Fetches the details of an existing priority by ID
Fetch escalation policy by ID
Fetches the details of an escalation policy by ID
Fetch incident by ID
Fetches the details of an incident by ID
Fetch incident by title
Fetches the details of an incident given the title
Fetch priority by name
Fetches the details of an existing priority by name
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Similar apps
What is PagerDuty?
Pagerduty is a digital operations management platform that provides reliable notifications to help detect and fix infrastructure issues. It is an extensible platform that lets you manage incidents, configure customized notifications, and enable modern incident responses.
Similar apps
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Logic
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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