

Integrate Freshdesk with Teamwork Projects
Send information between Freshdesk and Teamwork Projects automatically, without writing any code, using Zoho Flow.
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Create action items in your Teamwork Projects for newly generated tickets in Freshdesk
Efficiently address customer concerns by promptly creating tasks. This flow will generate a task within your Teamwork Projects for fresh tickets initiated in Freshdesk.
How it works
- The flow triggers when a new ticket is created in Freshdesk.
- Zoho Flow creates a new task in the selected task list in Teamwork Projects.


Create action items in your Teamwork Projects for newly generated tickets in Freshdesk
Freshdesk + Teamwork Projects

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Supported triggers and actions
Integrate Freshdesk and Teamwork Projects using the below triggers and actions
All Triggers - A trigger kickstarts the flow

Contact updated
Triggers when the details of an existing contact are updated

Ticket created
Triggers when a new ticket is created

Ticket note added
Triggers when a note is added to the selected ticket

Contact created
Triggers when a new contact is created

Ticket updated
Triggers when the details of an existing ticket are updated

New task
Triggers when a new task is created in the selected project

New milestone
Triggers when a new milestone is created in the selected project

New task list
Triggers when a new task list is created in the selected project

New company
Triggers when a new company is created

New message
Triggers when a new message is created in the selected project

New person in project
Triggers when a new person is added in the selected project

New person
Triggers when a new person is added

New project
Triggers when a new project is created

New time entry
Triggers when a new time entry is created in the selected project
All Actions - Actions are the automated tasks

Create contact
Creates a new contact

Create forum category
Creates a new forum category

Create company
Creates a new company

Create group
Creates a new group

Create ticket
Creates a new ticket

Add notes to ticket
Adds private or public notes to the selected ticket

Create forum
Creates a new forum in the selected category

Update company
Updates the details of an existing company

Update contact
Updates the details of an existing contact

Update ticket
Updates the details of an existing ticket

Fetch company
Fetches the details of an existing company by domain

Fetch ticket by ID
Fetches the details of an existing ticket by ID

Fetch ticket status by ID
Fetches the status of a specific ticket by ID

Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number

Fetch company by ID
Fetches the details of an existing company by ID

Fetch contact by ID
Fetches the details of an existing contact by ID

Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID

Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch group by ID
Fetches the details of an existing group by ID

Fetch ticket
Fetches the details of an existing ticket by requester email address and subject

Fetch ticket priority
Fetches the priority details of a specific ticket by label

Fetch agent by ID
Fetches the details of an existing agent by ID

Fetch ticket status
Fetches the status of a specific ticket by label

Create milestone
Creates a new milestone in the selected project

Add person
Adds a new person

Create project
Creates a new project

Create message
Creates a new message in the selected project

Create time entry
Creates a new time entry in the selected project

Create company
Creates a new company

Create task
Creates a new task in the selected task list

Fetch person
Fetches the details of a person by person ID or email address

Fetch company
Fetches the details of an existing company

Fetch project
Fetches the details of an existing project

Fetch tag
Fetches the details of a tag by ID or name

Fetch task
Fetches the details of an existing task
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Similar apps
What is Teamwork Projects?
Teamwork Projects is project management software for collaborative teams . You can categorize your projects, add tags, and create task list templates to plan your projects efficiently.
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