Integrate Freshservice with SMSFactor
Send information between Freshservice and SMSFactor automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
All Triggers - A trigger kickstarts the flow
Updated release
Triggers when any detail of a release is updated
Ticket created
Triggers when a new ticket is created
Updated ticket
Triggers when any detail of a ticket is updated
Updated problem
Triggers when any detail of a problem is updated
Release created
Triggers when a new release is created
Problem created
Triggers when a new problem is created
All Actions - Actions are the automated tasks
Create department
Creates a new department
Create requester
Creates a new requester
Create asset
Creates a new asset
Create ticket
Creates a new ticket
Create problem
Creates a new problem
Create release
Creates a new release
Create contract
Creates a new contract
Update problem
Updates the details of an existing problem
Update asset
Updates the details of an existing asset
Update ticket
Updates the details of an existing ticket
Fetch requester
Fetches the details of an existing requester by email or ID
Fetch asset attribute
Fetches the details of an asset type's attribute (product or vendor) by its name
Fetch asset
Fetches the details of an existing asset by either its name or ID
Fetch department
Fetches the details of an existing department by its name or ID
Fetch ticket
Fetches the details of a ticket by its subject and the requester's ID/email address
Fetch agent
Fetches the details of an existing agent by email or ID
Send SMS
Sends an SMS to only one recipient
Add contact
Adds a contact to an existing list
What is Freshservice?
Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.
Similar apps
What is SMSFactor?
SMSFactor is an intuitive text sending platform for businesses. It lets you communicate quickly and easily with advertising SMS messages, import contact lists, create campaigns and promos, and more.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Once we put Flow into place, we saw zero errors through manual entry and significantly faster, simpler order processing. Know more
Owain ap Rees
Sales Director, Artico
Zoho Flow had eliminated the most routine and repetitive tasks that were creating a huge burden on our employees, leading to many unnecessary delays and mistakes. Now, we have better data integrity and we serve our customers faster. It is on a totally different level. Know more
Louis Castellano
CEO, Lakeside CNC Group
Zoho Flow has revolutionized our integration process, allowing us to transfer data seamlessly across multiple platforms without the need for coding. It has eliminated tedious and time-consuming tasks, making our workflow more efficient and saving us valuable time and effort. Zoho Flow is a game-changer for us, and I highly recommend it to anyone looking to streamline their business processes. Know more
Toto
Technical Engineer, Master Liveaboards
