Integrate Freshservice with SMSFactor

Send information between Freshservice and SMSFactor automatically, without writing any code, using Zoho Flow.

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Supported triggers and actions

All Triggers - A trigger kickstarts the flow

Updated release

Triggers when any detail of a release is updated

Ticket created

Triggers when a new ticket is created

Updated ticket

Triggers when any detail of a ticket is updated

Updated problem

Triggers when any detail of a problem is updated

Release created

Triggers when a new release is created

Problem created

Triggers when a new problem is created

All Actions - Actions are the automated tasks

Create department

Creates a new department

Create requester

Creates a new requester

Create asset

Creates a new asset

Create ticket

Creates a new ticket

Create problem

Creates a new problem

Create release

Creates a new release

Create contract

Creates a new contract

Update problem

Updates the details of an existing problem

Update asset

Updates the details of an existing asset

Update ticket

Updates the details of an existing ticket

Fetch requester

Fetches the details of an existing requester by email or ID

Fetch asset attribute

Fetches the details of an asset type's attribute (product or vendor) by its name

Fetch asset

Fetches the details of an existing asset by either its name or ID

Fetch department

Fetches the details of an existing department by its name or ID

Fetch ticket

Fetches the details of a ticket by its subject and the requester's ID/email address

Fetch agent

Fetches the details of an existing agent by email or ID

Send SMS

Sends an SMS to only one recipient

Add contact

Adds a contact to an existing list

What is Freshservice?

Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.

Similar apps

What is SMSFactor?

SMSFactor is an intuitive text sending platform for businesses. It lets you communicate quickly and easily with advertising SMS messages, import contact lists, create campaigns and promos, and more.

Similar apps

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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Sales Director, Artico

Zoho Flow had eliminated the most routine and repetitive tasks that were creating a huge burden on our employees, leading to many unnecessary delays and mistakes. Now, we have better data integrity and we serve our customers faster. It is on a totally different level. Know more

Louis Castellano

CEO, Lakeside CNC Group

Zoho Flow has revolutionized our integration process, allowing us to transfer data seamlessly across multiple platforms without the need for coding. It has eliminated tedious and time-consuming tasks, making our workflow more efficient and saving us valuable time and effort. Zoho Flow is a game-changer for us, and I highly recommend it to anyone looking to streamline their business processes. Know more


Technical Engineer, Master Liveaboards

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