Integrate ServiceDesk Plus Cloud with Zoho CRM
Send information between ServiceDesk Plus Cloud and Zoho CRM automatically, without writing any code, using Zoho Flow.
Build your own integrations between ServiceDesk Plus Cloud and Zoho CRM
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Supported triggers and actions
Integrate ServiceDesk Plus Cloud and Zoho CRM using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Request created in template
Triggers when a new request is created in the selected template
Request updated in template
Triggers when an existing request is updated in the selected template
Request created
Triggers when a new request is created
Note created
Triggers when a new note is created
Requester created
Triggers when a new requester is created
Change status updated
Triggers when the status of an existing change is updated
Task updated
Triggers when the details of an existing task are updated
Request updated
Triggers when the details of an existing request are updated
Asset created
Triggers when a new asset is created
Problem created
Triggers when a new problem is created in a template
Request approved
Triggers when an existing request is approved
Change updated
Triggers when a change is updated
Task closed
Triggers when a task is closed
Change created
Triggers when a new change is created
Task created
Triggers when a new task is created
New contact
Triggers when a new contact is created
New note
Triggers when a new note is added
New module entry
Triggers when a new entry is made in the selected module (eg., Leads, Deals, etc)
New lead
Triggers when a new lead is created
User created or updated
Triggers when the details of an existing user are created or updated
Entry created or updated
Triggers when a record entry is created or updated
New module
Triggers when a new module is created
Updated module entry
Triggers when an entry is updated in the selected module
New user
Triggers when a new user is created
Updated deal
Triggers when an existing deal is updated
All Actions - Actions are the automated tasks
Create request note
Creates a note for the selected request
Create requester
Creates a new requester
Create change
Creates a new change
Create problem
Creates a new problem
Create request
Creates a new request
Associate request with problem
Associates a request with a specific problem
Add solution
Adds a new solution
Update problem
Updates the details of an existing problem
Update change
Updates the details of an existing change
Update request
Updates the details of an existing request
Update requester
Updates the details of an existing requester based on ID
Fetch requester
Fetches the details of an existing requester by email address
Fetch request - By ID
Fetches the details of an existing request by ID
Fetch change UDF attributes
Fetches a change's UDF attributes by name
Fetch change attribute
Fetches the details of an existing change attribute by name
Fetch request UDF attributes
Fetches a request UDF attribute by its name
Fetch problem
Fetches the details of an existing problem by ID
Fetch solution topic
Fetches a solution topic by its name
Fetch problem attribute ID
Fetches the selected problem's attribute ID by name
Find a request attribute
Fetches a request attribute by its name
Convert lead to contact
Converts a lead to a contact
Un-enroll cadence
Un-enrolles a record from the cadence
Enroll cadence
Enrolls an existing record to a cadence
Draft email
Drafts an email for the selected record
Update related module entry
Relates an entry in this module with an entry in another module
Create or update lead
Creates a new lead. Updates the lead details if the email already exists.
Send mail merge
Sends a mail merge with details of the selected record
Remove tags
Removes tags from the specified record
Create or update module entry
Creates a new module entry. Updates the module entry if it already exists
Add tags
Adds tags to the specified record
Create or update contact
Creates a new contact. Updates the contact details if the email already exists.
Update module entry
Updates the specified module entry
Add user
Adds a new user
Send email template
Sends an email to the specified users
Raise signal
Raises a signal to Zoho CRM
Add note
Adds a note to the selected module
Create module entry
Creates a new module entry (eg., Leads, Deals, etc)
Update user
Updates the details of an existing user based on user ID
Fetch contact
Fetches a contact by email address, unique ID, or name
Fetch lead
Fetches a lead by email address or unique ID
Clone module entry
Clones an existing module entry
Fetch user
Fetches the details of an existing user by name or email address
Fetch deal
Fetches a deal if at least one of the following is filled: Account name, Contact name, Stage
Fetch account
Fetches an account by its name or unique ID
Fetch email template
Fetches an email template by name
Fetch event
Fetches an event by its title or unique ID
Fetch inventory template
Fetches an inventory template using ID
Cancel call
Cancels a event
Delete module entry
Deletes the specified entry
Fetch product
Fetches a product by its name or unique ID
Fetch module entry
Fetches a module entry by the specified values
What is ServiceDesk Plus Cloud?
ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.
Similar apps
What is Zoho CRM?
Zoho CRM is an on-demand customer relationship management application. You can customize your workflows and information, predict sales with detailed reports, and even monitor trends on social media to discover leads.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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Technical Engineer, Master Liveaboards
