Integrate Sifter with Freshservice

Send information between Sifter and Freshservice automatically, without writing any code, using Zoho Flow.

Build your own integrations between Sifter and Freshservice

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Supported triggers and actions

Integrate Sifter and Freshservice using the below triggers and actions

All Triggers - A trigger kickstarts the flow

New project

Triggers when a new project is created

New issue

Triggers when a new issue is created

Release created

Triggers when a new release is created

Problem created

Triggers when a new problem is created

Updated release

Triggers when any detail of a release is updated

Ticket created

Triggers when a new ticket is created

Change created

Triggers when a new change is created

Updated ticket

Triggers when any detail of a ticket is updated

Asset created

Triggers when a new asset is created

Updated problem

Triggers when any detail of a problem is updated

Asset updated

Triggers when the details of an asset is updated

Change updated

Triggers when any detail of a change is updated

All Actions - Actions are the automated tasks

Create issue

Creates a new issue in the selected project

Create requester

Creates a new requester

Create ticket note

Creates a new ticket note

Create reply conversation

Creates a new reply conversation for the ticket

Create change

Creates a new change

Create department

Creates a new department

Create ticket

Creates a new ticket

Create asset

Creates a new asset

Add device to software

Adds a new device to the specified software

Create problem

Creates a new problem

Create release

Creates a new release

Create contract

Creates a new contract

Update problem

Updates the details of an existing problem

Update ticket

Updates the details of an existing ticket

Update asset

Updates the details of an existing asset

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch department

Fetches the details of an existing department by its name or ID

Fetch asset

Fetches the details of an existing asset by either its name or ID

Fetch asset attribute

Fetches the details of an asset type's attribute (product or vendor) by its name

Fetch requester

Fetches the details of an existing requester by email or ID

Fetch agent

Fetches the details of an existing agent by email or ID

Fetch ticket

Fetches the details of a ticket by its subject and the requester's ID/email address

What is Sifter?

Sifter is a bug and issue tracker for teams. You can create and update issues via email, create links between related issues, and track progress with milestones.

What is Freshservice?

Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.

Server Monitoring

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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It is amazing what processes can be automated with Zoho Flow. It can be difficult to visualize what can be done. Ask the experts at Zoho Flow, they can tell you straight away and if it needs customization they will help you build it! Learn more

Owain ap Rees

Sales Director, Artico

All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more

Louis Castellano

CEO, Lakeside CNC Group

With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more

Toto

Technical Engineer, Master Liveaboards

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