Integrate SolarWinds Service Desk with Outlook
Send information between SolarWinds Service Desk and Outlook automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate SolarWinds Service Desk and Outlook using the below triggers and actions
All Triggers - A trigger kickstarts the flow
New Task
Triggers when a new task is created
New Risk
Triggers when a new risk is detected
New Release
Triggers when a new release is created in your service desk
New Incident
Triggers when a new incident is created
New Asset
Triggers when a new asset is created in your inventory
New Change
Triggers when a new change is created
New Contract
Triggers when a new contract is created
New Hardware
Triggers when a new hardware is created in your inventory
New Problem
Triggers when a new problem is created in your service desk
New User
Triggers when a new user is created
Task created
Triggers when a new task is added to the selected list
Email received
Triggers when a new email is received
Event created
Triggers when a new event is created
Email sent
Triggers when a new email is sent
Event updated
Triggers when the details of an existing event are updated
All Actions - Actions are the automated tasks
Create Contract
Creates a new contract
Create Asset
Creates a new asset in your inventory
Create Change
Creates a new change in your service desk
Create User
Creates a new user
Create Hardware
Creates a new hardware in your inventory
Create Solution
Creates a new solution in your service desk
Create Release
Creates a new release in your service desk
Create Incident
Creates a new incident
Create Problem
Creates a new problem in your service desk
Update incident
Updates the details of an existing incident based on incident ID
Fetch incident
Fetches the details of an existing incident by incident ID
Forward event
Forwards an event request to the specified recipients
Create event
Creates a new event
Create task
Creates a new task in the selected list
Create contact
Creates a new contact
Reply to email
Replies to the specified email
Send email
Creates and sends a new email
Flag email
Flags the specified email
Update task
Updates the details of an existing task in the selected list
Update event
Updates the details of an existing event
Update contact
Updates the details of an existing contact
Fetch event
Fetches the details of an existing event by title or ID from the selected calendar
Find contact folder
Finds a folder by name
Fetch calendar
Fetches the details of a calendar by name
Fetch contact
Fetches the details of an existing contact by email address from the default contacts folder
Fetch task
Fetches the details of an existing task by title or ID from the selected list
What is SolarWinds Service Desk?
Samanage is a customer support platform that helps you manage your incidents, problems, changes, and releases. You can generate reports, track your team's productivity with dashboards, and compare yourself with industry benchmarks.
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Rahul Roushan
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All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more
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CEO, Lakeside CNC Group
