Integrate Zendesk with PAM360
Send information between Zendesk and PAM360 automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Zendesk and PAM360 using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket created
Triggers when a new ticket is created
Ticket updated
Triggers when the details of a ticket is updated
Organization created
Triggers when a new organization is created
User created
Triggers when a new user is created
All Actions - Actions are the automated tasks
Create Request
Creates a new ticket in a verified end user's account
Create Organization
Creates a new organization
Add Tag
Adds tag to the selected ticket
Create Ticket
Creates a new ticket
Create User
Creates a new user
Update Organization
Updates an existing organization
Update User Details
Updates an existing user's details
Update Ticket
Updates an existing ticket status or adds comments
Add Comment
Adds comment to the selected ticket
Fetch Organization
Fetches the details of an existing organization
Fetch User
Fetches the details of an existing user by ID
Fetch Ticket
Fetches a ticket by ID
Share or revoke resource group to user
Shares or revokes resource group access to a user
Add user to user group
Adds a user into a user group
Share or revoke resource group to a user group
Shares or revokes resource group access to a user group
Create user
Creates a new user
Share or revoke resource to user
Shares or revokes resource access to a user
Unlock user
Unlocks an existing lock user
Lock user
Locks an existing user
Share or revoke resource to user group
Shares or revokes resource access to a user group
Share or revoke account to user group
Shares or revokes account access to a user group
Share or revoke account to user
Shares or revokes account access to a user
Fetch user group
Fetches the details of an existing user group using search term
Fetch user
Fetches the details of an existing user using search term
Fetch account
Fetches the details of an existing account
Fetch resource group
Fetches the details of an existing resource group using name or ID
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
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What is PAM360?
ManageEngine PAM360 is a comprehensive privileged account management platform that enables businesses to control, manage, and audit privileged accounts and their access.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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