Integrate Zendesk with Zia agents
Send information between Zendesk and Zia agents automatically, without writing any code, using Zoho Flow.
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Trigger the agent to execute the query provided in Zia agents when a new ticket is created in Zendesk
Integrate Zendesk with Zia agents using Zoho Flow. Whenever a new ticket is created in Zendesk, Zoho Flow automatically triggers the agent to execute the query provided in Zia agents. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new ticket is created in Zendesk.
- Zoho Flow triggers the agent to execute the query provided in Zia agents.
Trigger the agent to execute the query provided in Zia agents when a new ticket is created in Zendesk
Zendesk + Zia agents
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Supported triggers and actions
Integrate Zendesk and Zia agents using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket created
Triggers when a new ticket is created
Ticket updated
Triggers when the details of a ticket is updated
Organization created
Triggers when a new organization is created
User created
Triggers when a new user is created
All Actions - Actions are the automated tasks
Create Request
Creates a new ticket in a verified end user's account
Create Organization
Creates a new organization
Add Tag
Adds tag to the selected ticket
Create Ticket
Creates a new ticket
Create User
Creates a new user
Update Organization
Updates an existing organization
Update User Details
Updates an existing user's details
Update Ticket
Updates an existing ticket status or adds comments
Add Comment
Adds comment to the selected ticket
Fetch Organization
Fetches the details of an existing organization
Fetch User
Fetches the details of an existing user by ID
Fetch Ticket
Fetches a ticket by ID
Trigger agent execution
Triggers the agent to execute the query provided
Fetch trigger execution
Fetches data from an external app or service by execution ID
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
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What is Zia agents?
Zia agents is a low-code platform that lets you build and deploy AI agents to automate tasks, update records, and manage complex workflows across your apps without human intervention.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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