Integrate Zoho Desk with Outlook

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Add a new contact in Outlook whenever a new contact is added in Zoho Desk

Having precise contact details empowers your sales team to deliver timely communications to users. This flow will add a new contact in Outlook whenever a new contact is added in Zoho Desk.

How it works
  1. The flow triggers when a new contact is created in the selected portal in Zoho Desk.
  2. Zoho Flow creates a new contact in Outlook.
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Add a new contact in Outlook whenever a new contact is added in Zoho Desk

Zoho Desk + Outlook

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Supported triggers and actions

Integrate Zoho Desk and Outlook using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Ticket thread added

Triggers when a new ticket thread is added in the selected portal

Ticket approval updated

Triggers when the details of an existing ticket approval are updated

Task updated

Triggers when the details of a task is updated in the selected portal

Contact created

Triggers when a new contact is created in the selected portal

Ticket approval added

Triggers when a new ticket approval is added

Call created

Triggers when a new call is created in the selected portal

Article created

Triggers when a new article is created

Account created

Triggers when a new account is created in the selected portal

Task created

Triggers when a new task is created in the selected portal

Ticket status updated

Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.

Agent created

Triggers when a new agent is created in the selected portal

Product created

Triggers when a new product is created

Ticket updated

Triggers when the details of the selected ticket are updated

Account updated

Triggers when the details of the selected account is updated

Article updated

Triggers when an existing article is updated

Agent updated

Triggers when the details of an agent is updated in the selected portal

Time entry updated

Triggers when a time entry is updated in the selected task

Ticket comment added

Triggers when a new ticket comment is added in the selected portal

Event created

Triggers when a new event is created in the selected portal

Call updated

Triggers when the details of a call is updated in the selected portal

Agent availability updated

Triggers when the availability of an agent is updated

Ticket created or updated

Triggers when a new ticket is created or the details of an existing ticket are updated

Time entry created

Triggers when a new time entry is created in the selected task

Contact updated

Triggers when the details of a contact is updated in the selected portal

Ticket moved

Triggers when a ticket is moved to a different team or department

Ticket created

Triggers when a new ticket is created in the selected portal

Event updated

Triggers when the details of an event is updated

Ticket comment updated

Triggers when the selected ticket comment is updated

Task created

Triggers when a new task is added to the selected list

Email sent

Triggers when a new email is sent

Event updated

Triggers when the details of an existing event are updated

Event created

Triggers when a new event is created

Email received

Triggers when a new email is received

All Actions - Actions are the automated tasks

Create topic

Creates a new topic

Create article

Creates a new article

Create ticket comment

Creates a comment in the selected ticket

Create contact comment

Creates a comment in the selected contact

Create task comment

Creates a new comment in the specified task

Create topic comment

Creates a comment for the specified topic

Create agent

Creates a new agent in the selected organization

Send email reply

Sends a reply for the specified ticket created in the email channel

Create task

Creates a new task in the selected department

Add task time entry

Adds time entry for an existing task

Create account

Creates a new account in the selected organization

Create contract

Creates a new contract for the selected account

Create custom module record

Creates a new custom module record

Remove tag

Removes a tag from the specified ticket

Add tag

Adds a tag to the specified ticket

Create contact

Creates a new contact in the selected organization

Create call

Creates a new call in the selected organization

Create product

Creates a new product in the selected organization

Create ticket

Creates a new ticket in the selected organization

Request approval for ticket

Requests an approval for an existing ticket from the specified approver

Add user to group

Adds the specified users to an existing group

Create event

Creates a new event in the selected organization

Add ticket time entry

Adds time entry for an existing ticket

Update call timer

Updates the timer of an existing call

Update task timer

Updates the timer of an existing task

Update article

Updates the details of an existing article

Send custom channel reply

Sends reply for a ticket via the selected channel

Update ticket

Updates the details of an existing ticket

Update contact

Updates the selected contact

Update ticket comment

Updates the comment for the specified ticket

Update agent availability

Updates the availability status of an existing agent

Update contract

Updates the details of an existing contract

Update agent

Updates the details of an existing agent

Invite contact to the help center

Invites the specified contacts to help center

Close ticket

Closes the specified tickets

Update custom module record

Updates the details of an existing custom module record

Update ticket timer

Updates the timer of an existing ticket

Associate accounts to contact

Associates the specified account with the specified contact

Update KB user status

Updates the status of an existing KB user

Update contact comment

Updates the specified comment in the selected contact

Update task

Updates the details of an existing task

Update product

Updates the details of the selected product

Update account

Updates the selected account

Move ticket

Moves the specified ticket to the selected department

Mark or Unmark ticket as spam

Marks or unmarks the specified ticket as spam

Update topic

Updates the details of an existing topic

Remove user from group

Removes the specified users from an existing group

Edit ticket time entry

Edits the time entry of an existing ticket

Update call

Updates the details of the specified call

Fetch contact

Fetches a contact by email address, unique ID, or contact name

Fetch custom module record

Fetches the details of an existing custom module record

Fetch product

Fetches the details of an existing product by unique ID or name

Fetch contract

Fetches the details of an existing contract

Fetch ticket thread

Fetches an existing ticket thread by unique ID

Fetch customer happiness

Fetches the happiness feedback of an existing customer

Fetch ticket tags

Fetches ticket tags using ticket ID

Fetch account

Fetches an existing account by name or ID

Fetch KB user

Fetches the details of an existing KB user

Fetch ticket time entry

Fetches the time entry of an existing ticket

Fetch article

Fetches the details of an existing article

Fetch agent

Fetches the details of an existing agent by ID or email

Fetch ticket

Fetches the details of an existing ticket

Fetch task

Fetches the details of an existing task by ID

Fetch call

Fetches the details of a call based on the selected field

Fetch event

Fetches the details of an event based on the selected field

Trash account

Moves selected account to the recycle bin

Trash contact

Moves selected contact to the recycle bin

Trash ticket

Moves selected ticket to the recycle bin

Create contact

Creates a new contact

Create event

Creates a new event

Create task

Creates a new task in the selected list

Flag email

Flags the specified email

Send email

Creates and sends a new email

Reply to email

Replies to the specified email

Update contact

Updates the details of an existing contact

Update event

Updates a event by id

Update task

Updates the details of an existing task in the selected list

Fetch calendar

Fetches the details of a calendar by name

Find contact folder

Finds a folder by name

Fetch task

Fetches the details of an existing task by title or ID from the selected list

Fetch contact

Fetches the details of an existing contact by email address from the default contacts folder

Fetch event

Fetches the details of an existing event by title or ID from the selected calendar

What is Zoho Desk?

Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.

What is Outlook?

Outlook is email software that lets you manage contacts, set reminders, and share calendars with coworkers.

Email Microsoft Popular

Build comprehensive workflows using

Webhook triggers

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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We use Zoho Flow as the business process designer, where our apps are connected according to the actual, real-life interactions. The most measurable benefit is that we do not have 'forgotten repairs' anymore. Learn more

Louis Castellano

CEO, Lakeside CNC Group

We use Zoho Flow to connect Zoho Billing with JotForm. As our customers fill their preferences in JotForm, Zoho Flow passes it to Zoho Billing and creates a subscription automatically. It was impressive that we were able to configure all this on a simple drag-and-drop interface!

Josh Lucas

Head of Operations, AAA Band Rentals

With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more

Toto

Technical Engineer, Master Liveaboards

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