Integrate Africa's Talking with Zendesk
Send information between Africa's Talking and Zendesk automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Create a new ticket in a verified end user's account in Zendesk when ReportTriggers when Africa's Talking receives a delivery status update from the carrier for a message you sent. Use this to track whether your messages were successfully delivered, failed, or are pending in Africa's Talking
Integrate Africa's Talking with Zendesk using Zoho Flow. Whenever ReportTriggers when Africa's Talking receives a delivery status update from the carrier for a message you sent. Use this to track whether your messages were successfully delivered, failed, or are pending in Africa's Talking, Zoho Flow automatically creates a new ticket in a verified end user's account in Zendesk. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when ReportTriggers when Africa's Talking receives a delivery status update from the carrier for a message you sent. Use this to track whether your messages were successfully delivered, failed, or are pending in Africa's Talking.
- Zoho Flow creates a new ticket in a verified end user's account in Zendesk.
Create a new ticket in a verified end user's account in Zendesk when ReportTriggers when Africa's Talking receives a delivery status update from the carrier for a message you sent. Use this to track whether your messages were successfully delivered, failed, or are pending in Africa's Talking
Africa's Talking + Zendesk
Build your own integrations between Africa's Talking and Zendesk
Connect Africa's Talking and Zendesk with over 1000+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Africa's Talking and Zendesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Message delivery report
ReportTriggers when Africa's Talking receives a delivery status update from the carrier for a message you sent. Use this to track whether your messages were successfully delivered, failed, or are pending.
Bulk SMS opt-out received
Triggers when a user opts out of receiving messages from your alphanumeric sender ID. Use this to update your contact list and stop sending messages to that number.
Subscription update received
Triggers when a user subscribes to or unsubscribes from your premium SMS service. Use this to manage your subscriber list or send a confirmation message.
SMS received
Triggers when an inbound SMS is sent to one of your registered shortcodes or sender IDs. Use this to respond to customer messages or kick off a workflow based on message content.
Ticket created
Triggers when a new ticket is created
Ticket updated
Triggers when the details of a ticket is updated
Organization created
Triggers when a new organization is created
User created
Triggers when a new user is created
All Actions - Actions are the automated tasks
Send bulk SMS
Sends an SMS to multiple recipients at once
Add Tag
Adds tag to the selected ticket
Create User
Creates a new user
Create Request
Creates a new ticket in a verified end user's account
Create Organization
Creates a new organization
Create Ticket
Creates a new ticket
Add Comment
Adds comment to the selected ticket
Update Organization
Updates an existing organization
Update Ticket
Updates an existing ticket status or adds comments
Update User Details
Updates an existing user's details
Fetch Organization
Fetches the details of an existing organization
Fetch User
Fetches the details of an existing user by ID
Fetch Ticket
Fetches a ticket by ID
What is Africa's Talking?
A communication API platform for Africa that lets you send SMS, make voice calls, run USSD services, and disburse airtime — all through a single integration.
Similar apps
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Zoho Flow connects the apps that cannot be connected in other ways. With the proper flows, we have all the processes standardized, and the interactions between the different roles in the company are standardized, too. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Fabricroot's manual process of maintaining and managing inventory was then automated using Zoho Flow. Without Zoho Flow, the project would have taken longer to integrate and encountered unknown challenges. Zoho Flow now acts as the backbone of their online business. Learn more
Harnoor Abroll
Technical and Operations Head, TruAct
With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more
Toto
Technical Engineer, Master Liveaboards
