Integrate Chatra with Deskpro

Send information between Chatra and Deskpro automatically, without writing any code, using Zoho Flow.

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Add Chatra conversations as tickets in Deskpro

Automatically add your live chat conversations as tickets in your help desk. This flow adds Chatra conversations as tickets in Deskpro.

How it works
1) A conversation takes place in Chatra.
2) Zoho Flow creates a ticket in Deskpro for the conversation.
Use this flow
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Add Chatra conversations as tickets in Deskpro

Chatra + Deskpro

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Supported triggers and actions

All Triggers - A trigger kickstarts the flow

Conversation ended

Triggers when a conversation is ended

Conversation started

Triggers when a new conversation is started by a visitor or an agent

Message sent in conversation

Triggers when a new message is sent in a conversation by a visitor or an agent

Organization created

Triggers when a new organization is created

Ticket response received

Triggers when a new response is received for a ticket

Ticket created

Triggers when a new ticket is created

Person added

Triggers when a new person is added

Ticket updated

Triggers when any detail of a ticket is updated

All Actions - Actions are the automated tasks

Send message on behalf of agent or group

Sends a message on behalf of an agent or a group

Send message

Sends a message on behalf of a random agent

Fetch visitor

Fetches the details of a visitor

Add person

Adds a new person

Create ticket

Creates a new ticket

Add note to ticket

Adds a note or message to the selected ticket

Create organization

Creates a new organization

Update ticket

Updates the details of an existing ticket

Fetch ticket

Fetches the details of an existing ticket by its ID

Fetch organization

Fetches the details of an existing organization

Fetch person or agent

Fetches the details of a person or agent by their email address or ID

What is Chatra?

Chatra is a live-chat, email and social messaging platform that lets you add live chat to your website and talk with your website visitors in real-time, get website insights and more.

Customer Support

What is Deskpro?

Deskpro is a helpdesk software with mult-channel support. You can manage your entire user base, collaborate with your teams using instant messaging and notes, and also monitor ticket statistics, agent activities and more.

Customer Support Helpdesk

Build comprehensive workflows using

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Logic

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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In other words, we use Zoho Flow as the business process designer, where our apps are connected according to the actual, real-life interactions. The most measurable benefit is that we do not have the 'forgotten repairs' anymore. Know more

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