Integrate Deskpro with Google Sheets

Send information between Deskpro and Google Sheets automatically, without writing any code, using Zoho Flow.

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Update the status of tickets in a Google Sheets spreadsheet for new ticket responses in Deskpro

Automatically update the status of a ticket in a spreadsheet based on new responses from your help desk. This flow updates the status of a ticket in a Google Sheets spreadsheet every time there’s a new ticket response in Deskpro.

How it works
1. New ticket response is received in Deskpro.
2. Zoho Flow automatically updates the status of the ticket in the corresponding Google Sheets spreadsheet.
Use this flow
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Update the status of tickets in a Google Sheets spreadsheet for new ticket responses in Deskpro

Deskpro + Google Sheets

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Supported triggers and actions

Integrate Deskpro and Google Sheets using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Organization created

Triggers when a new organization is created

Ticket response received

Triggers when a new response is received for a ticket

Ticket created

Triggers when a new ticket is created

Person added

Triggers when a new person is added

Ticket updated

Triggers when any detail of a ticket is updated

Row added - Old version

Triggers when a new row is added to the bottom of the selected worksheet. (Will be deprecated soon)

Worksheet created

Triggers when a new worksheet is created in the selected spreadsheet

Spreadsheet created

Triggers when a new spreadsheet is created

Row added - New version

Triggers when a new row is added to the bottom of the selected worksheet

All Actions - Actions are the automated tasks

Add person

Adds a new person

Create ticket

Creates a new ticket

Add note to ticket

Adds a note or message to the selected ticket

Create organization

Creates a new organization

Update ticket

Updates the details of an existing ticket

Fetch ticket

Fetches the details of an existing ticket by its ID

Fetch organization

Fetches the details of an existing organization

Fetch person or agent

Fetches the details of a person or agent by their email address or ID

Create spreadsheet

Creates a new spreadsheet

Create row - Old version

Creates a new row in the selected worksheet. (Will be deprecated soon)

Create row - New version

Creates a new row in the selected worksheet

Update row - Old version

Updates the specified row in the selected worksheet. (Will be deprecated soon)

Update row - New version

Updates the specified row in the selected worksheet

Fetch row - Old version

Fetches an existing row by the given value. (Will be deprecated soon)

Fetch row - New version

Fetches an existing row by the given value

What is Deskpro?

Deskpro is a helpdesk software with mult-channel support. You can manage your entire user base, collaborate with your teams using instant messaging and notes, and also monitor ticket statistics, agent activities and more.

Customer Support Helpdesk

What is Google Sheets?

Google Sheets lets you create and edit spreadsheets online. You can collaborate with others, define formulas, and create graphs and charts easily.

Google Popular Spreadsheet

Build comprehensive workflows using

Webhook triggers

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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We started using both from the beginning, but since swapping [to Zoho], we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back Learn more

Owain ap Rees

Sales Director, Artico

In other words, we use Zoho Flow as the business process designer, where our apps are connected according to the actual, real-life interactions. The most measurable benefit is that we do not have the 'forgotten repairs' anymore. Learn more

Louis Castellano

CEO, Lakeside CNC Group

With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more

Toto

Technical Engineer, Master Liveaboards

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