Integrate Freshdesk with Aha!
Send information between Freshdesk and Aha! automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Create a task in Aha! for new tickets created in Freshdesk
Ensure all customer concerns are promptly addressed by creating tasks for each ticket. This flow will add new tasks to your Aha! for new tickets generated in Freshdesk.
How it works
- The flow triggers when a new ticket is created in Freshdesk.
- Zoho Flow creates a new task in Aha!.
Create a task in Aha! for new tickets created in Freshdesk
Freshdesk + Aha!
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Supported triggers and actions
Integrate Freshdesk and Aha! using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Contact created
Triggers when a new contact is created
Ticket updated
Triggers when the details of an existing ticket are updated
Contact updated
Triggers when the details of an existing contact are updated
Ticket note added
Triggers when a note is added to the selected ticket
Ticket created
Triggers when a new ticket is created
Goal created
Triggers when a new goal is created
Product created
Triggers when a new product is added
Feature created
Triggers when a new feature is created
Page created
Triggers when a new page is created
Idea updated
Triggers when the details of an existing idea is updated
User created
Triggers when a new user is added
Task created
Triggers when a new task is created
Idea status changed
Triggers when an idea status is changed
Idea created
Triggers when a new idea is created
All Actions - Actions are the automated tasks
Create contact
Creates a new contact
Create group
Creates a new group
Create company
Creates a new company
Create ticket
Creates a new ticket
Create forum
Creates a new forum in the selected category
Add notes to ticket
Adds private or public notes to the selected ticket
Create forum category
Creates a new forum category
Update ticket
Updates the details of an existing ticket
Update company
Updates the details of an existing company
Update contact
Updates the details of an existing contact
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch group by ID
Fetches the details of an existing group by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch company
Fetches the details of an existing company by domain
Create product
Creates a new product
Create task
Creates a new task
Create feature
Creates a new feature in the selected release
Create goal
Creates a new goal in the selected product
Create idea
Creates a new idea in the selected product
Add user
Adds a new user
Fetch user
Fetches the details of an existing user by email
Fetch idea
Fetches the details of an existing idea using ID or name
Fetch product
Fetches the details of an existing product by its unique ID
Fetch feature
Fetches the details of an existing feature by name
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Similar apps
What is Aha!?
Aha! is a project management tool that helps you track releases and ideas. You can set goals, build roadmaps, and consolidate information into a knowledge base.
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Learn more >All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more
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