Integrate Freshdesk with TrainerCentral
Send information between Freshdesk and TrainerCentral automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Freshdesk and TrainerCentral using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Contact created
Triggers when a new contact is created
Ticket updated
Triggers when the details of an existing ticket are updated
Contact updated
Triggers when the details of an existing contact are updated
Ticket note added
Triggers when a note is added to the selected ticket
Ticket created
Triggers when a new ticket is created
Learner signed up for academy
Triggers when a new learner has signed up for the academy
Live workshop created
Triggers when a live workshop is created in the academy
Course updated
Triggers when a trainer updates a published course’s URL or name or changes its publish status
Lesson completed by user
Triggers when a user has completed a lesson
Ticket payment initiated
Triggers when a learner initiates a ticket payment
Course enrolled
Triggers when a learner enrolls for a course
Discussion comment updated
Triggers when a trainer or learner updates a comment in the discussion forum
Live session ended
Triggers when a live session of a course or a workshop ends and analytics is generated
Session reminder activated
Triggers when a session's email reminder is activated
Ticket access expired
Triggers when a learner’s ticket access expires
Live workshop - session purchased
Triggers when a learner purchases a session for a live workshop
Form submitted
Triggers when a learner submits entry in the selected form
Test evaluated
Triggers when a trainer evaluates a test
Ticket purchased
Triggers when a learner has paid for any course ticket in the academy
Live workshop - learner joined
Triggers when a learner has joined an existing live workshop
Course completed
Triggers when a course is completed by an existing learner in the academy
Assignment submitted
Triggers when a learner submits a course assignment
Learner renewal pending
Triggers when a learner's payment is pending renewal
Live workshop - learner registered
Triggers when a learner has registered for a live workshop
Learner cancels purchase
Triggers when a learner cancels their purchase
Discussion post updated
Triggers when a trainer or learner updates a post in the discussion forum
Ticket payment timeout
Triggers when a learner's payment is not completed within 1 hour after initiating the ticket purchase
Test submitted
Triggers when a learner submits a test
Assignment submission updated
Triggers when a trainer evaluates an assignment
All Actions - Actions are the automated tasks
Create contact
Creates a new contact
Create group
Creates a new group
Create company
Creates a new company
Create ticket
Creates a new ticket
Create forum
Creates a new forum in the selected category
Add notes to ticket
Adds private or public notes to the selected ticket
Create forum category
Creates a new forum category
Update ticket
Updates the details of an existing ticket
Update company
Updates the details of an existing company
Update contact
Updates the details of an existing contact
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch group by ID
Fetches the details of an existing group by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch company
Fetches the details of an existing company by domain
Create live workshop
Creates a new remote session which can be used to conduct live workshops
Invite learner to a live workshop
Sends an email inviting a learner to register for a live workshop session
Sign up user for school
Signs up the specified user for school
Invite learner to course
Sends an email inviting a learner to join an existing course
Fetch user
Fetches the details of an existing user by email address
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
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