Integrate Freshservice with Bigin by Zoho CRM
Send information between Freshservice and Bigin by Zoho CRM automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Freshservice and Bigin by Zoho CRM using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Release created
Triggers when a new release is created
Updated ticket
Triggers when any detail of a ticket is updated
Problem created
Triggers when a new problem is created
Change updated
Triggers when any detail of a change is updated
Updated release
Triggers when any detail of a release is updated
Updated problem
Triggers when any detail of a problem is updated
Ticket created
Triggers when a new ticket is created
Asset updated
Triggers when the details of an asset is updated
Asset created
Triggers when a new asset is created
Change created
Triggers when a new change is created
Pipeline record updated
Triggers when the details of an existing pipeline record are updated
Task updated
Triggers when any detail of an existing task is updated
Call created
Triggers when a new call is created
Company updated
Triggers when any detail of an existing company is updated
Call updated
Triggers when any detail of an existing call is updated
Event created
Triggers when a new event is created
Contact created
Triggers when a new contact is created
Contact updated
Triggers when any detail of an existing contact is updated
Event updated
Triggers when any detail of an existing event is updated
Pipeline record probability updated
Triggers when the probability of an existing pipeline record is updated
Pipeline record stage updated
Triggers when the details of a pipeline record stage is updated
Company created
Triggers when a new company is created
Pipeline record created
Triggers when a new pipeline record is created
Product created
Triggers when a new product is created
Product updated
Triggers when any detail of an existing product is updated
Contact created or updated
Triggers when a new contact is created or updated
Task created
Triggers when a new task is created
Pipeline record created or updated
Triggers when a new pipeline record is created or updated
Pipeline record stage updated to closed
Triggers when an existing pipeline record stage is updated to closed, won, or lost.
User added
Triggers when a new user is added
Note added
Triggers when a new note is added
All Actions - Actions are the automated tasks
Create change
Creates a new change
Create contract
Creates a new contract
Create requester
Creates a new requester
Create department
Creates a new department
Create ticket note
Creates a new ticket note
Create asset
Creates a new asset
Create release
Creates a new release
Create reply conversation
Creates a new reply conversation for the ticket
Create ticket
Creates a new ticket
Add device to software
Adds a new device to the specified software
Create problem
Creates a new problem
Update asset
Updates the details of an existing asset
Update problem
Updates the details of an existing problem
Update ticket
Updates the details of an existing ticket
Fetch department
Fetches the details of an existing department by its name or ID
Fetch ticket
Fetches the details of a ticket by its subject and the requester's ID/email address
Fetch asset
Fetches the details of an existing asset by either its name or ID
Fetch agent
Fetches the details of an existing agent by email or ID
Fetch asset attribute
Fetches the details of an asset type's attribute (product or vendor) by its name
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch requester
Fetches the details of an existing requester by email or ID
Create or update pipeline record
Creates a new pipeline record or updates the details of the pipeline record if it already exists
Send email
Sends an email to the specified contact
Create event
Creates a new event
Add note
Adds a note to the selected module
Create user
Creates a new user
Add tag to record
Adds a tag to the specified record
Remove tag from record
Removes an existing tag from the specified record
Create tag
Creates a new tag in the selected module
Create task
Creates a new task
Create or update contact
Creates a new contact or updates the details of an existing contact
Create or update company
Creates a new company or updates the details of the company if it already exists
Create call
Creates a new call
Create or update product
Creates a new product or updates the details of an existing product
Update event
Updates the details of an existing event
Update pipeline record
Updates the details of an existing pipeline record
Update product
Updates the details of an existing product
Add product to pipeline record
Adds a product to the selected pipeline record
Update task
Updates the details of an existing task
Update contact
Updates the details of an existing contact
Update company
Updates the details of an existing company
Update user
Updates the existing user
Update call
Updates the details of an existing call
Fetch company
Fetches the details of an existing company by name or ID
Fetch event
Fetches the details of an existing event by title or ID
Fetch contact
Fetches the details of an existing contact by email address, name, or ID.
Fetch product
Fetches the details of an existing product by ID, name, or code
Fetch pipeline record
Fetches the details of an existing pipeline record by its name or ID
Fetch task
Fetches the details of an existing task by name or ID
Fetch call
Fetches the details of an existing call by its ID or the contact ID
Fetch user
Fetches the details of an existing user by email address or ID
What is Freshservice?
Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.
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Technical Engineer, Master Liveaboards
