![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Integrate Freshservice with Slack
Send information between Freshservice and Slack automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Send Slack messages for new tickets in Freshservice
Each time a new ticket is submitted in Freshservice, this flow automatically sends your team a Slack message so they can act upon it immediately.
How it works
1. A new ticket is created in Freshservice.
2. Zoho Flow sends the ticket details via Slack.
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Send Slack messages for new tickets in Freshservice
Freshservice + Slack
![](https://www.zohowebstatic.com/sites/zweb/images/flow/app/create.png)
Build your own integrations between Freshservice and Slack
Connect Freshservice and Slack with over 900+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Freshservice and Slack using the below triggers and actions
All Triggers - A trigger kickstarts the flow
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
Asset created
Triggers when a new asset is created
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
Change created
Triggers when a new change is created
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
Updated problem
Triggers when any detail of a problem is updated
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
Updated ticket
Triggers when any detail of a ticket is updated
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
Updated release
Triggers when any detail of a release is updated
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
Asset updated
Triggers when the details of an asset is updated
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
Problem created
Triggers when a new problem is created
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
Ticket created
Triggers when a new ticket is created
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
Change updated
Triggers when any detail of a change is updated
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
Release created
Triggers when a new release is created
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Message starred
Triggers when a message is starred
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Message posted to private channel
Triggers when a new message is posted to the selected private channel
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Message posted to public channel
Triggers when a new message is posted to the selected public channel
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
User added
Triggers when a new user is added
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Channel created
Triggers when a new channel is created
All Actions - Actions are the automated tasks
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
Create release
Creates a new release
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
Create department
Creates a new department
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
Create change
Creates a new change
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
Create asset
Creates a new asset
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
Create requester
Creates a new requester
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
Create problem
Creates a new problem
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
Create contract
Creates a new contract
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
Create ticket
Creates a new ticket
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
Create reply conversation
Creates a new reply conversation for the ticket
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
Create ticket note
Creates a new ticket note
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
Update problem
Updates the details of an existing problem
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
Update asset
Updates the details of an existing asset
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
Update ticket
Updates the details of an existing ticket
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
Fetch agent
Fetches the details of an existing agent by email or ID
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
Fetch asset
Fetches the details of an existing asset by either its name or ID
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
Fetch department
Fetches the details of an existing department by its name or ID
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
Fetch requester
Fetches the details of an existing requester by email or ID
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
Fetch asset attribute
Fetches the details of an asset type's attribute (product or vendor) by its name
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
Fetch ticket
Fetches the details of a ticket by its subject and the requester's ID/email address
![](https://flow-public.nimbuspop.com/flow-apps/freshservice.png)
Fetch ticket by ID
Fetches the details of an existing ticket by ID
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Set channel topic
Sets the topic for the selected channel
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Fetch user - By name
Fetches the details of an existing user by name
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Send direct message
Sends a direct message to the selected user
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Send private channel message
Sends a message to the selected private channel
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Update profile
Updates the profile information for the selected user
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Create reminder
Creates a new reminder
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Create channel
Creates a new public channel
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Send public channel message
Sends a message to the selected public channel
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Fetch user - By username
Fetches the details of an existing user by username
![](https://flow-public.nimbuspop.com/flow-apps/slack.png)
Fetch user - By ID
Fetches the details of an existing user by ID
What is Freshservice?
Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.
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