Integrate Freshservice with Slack

Send information between Freshservice and Slack automatically, without writing any code, using Zoho Flow.

Explore prebuilt integration flows to get started

[esc]

Send Slack messages for new tickets in Freshservice

Each time a new ticket is submitted in Freshservice, this flow automatically sends your team a Slack message so they can act upon it immediately.

How it works

1. A new ticket is created in Freshservice. 

2. Zoho Flow sends the ticket details via Slack.

Use this flow
+

Send Slack messages for new tickets in Freshservice

Freshservice + Slack

Build your own integrations between Freshservice and Slack

Connect Freshservice and Slack with over 900+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate Freshservice and Slack using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Updated problem

Triggers when any detail of a problem is updated

Problem created

Triggers when a new problem is created

Ticket created

Triggers when a new ticket is created

Release created

Triggers when a new release is created

Asset updated

Triggers when the details of an asset is updated

Updated release

Triggers when any detail of a release is updated

Updated ticket

Triggers when any detail of a ticket is updated

Asset created

Triggers when a new asset is created

Message starred

Triggers when a message is starred

Message posted to private channel

Triggers when a new message is posted to the selected private channel

Message posted to public channel

Triggers when a new message is posted to the selected public channel

User added

Triggers when a new user is added

Channel created

Triggers when a new channel is created

All Actions - Actions are the automated tasks

Create asset

Creates a new asset

Create requester

Creates a new requester

Create contract

Creates a new contract

Create release

Creates a new release

Create department

Creates a new department

Create reply conversation

Creates a new reply conversation for the ticket

Create ticket note

Creates a new ticket note

Create problem

Creates a new problem

Create ticket

Creates a new ticket

Update asset

Updates the details of an existing asset

Update problem

Updates the details of an existing problem

Update ticket

Updates the details of an existing ticket

Fetch ticket

Fetches the details of a ticket by its subject and the requester's ID/email address

Fetch department

Fetches the details of an existing department by its name or ID

Fetch agent

Fetches the details of an existing agent by email or ID

Fetch asset

Fetches the details of an existing asset by either its name or ID

Fetch requester

Fetches the details of an existing requester by email or ID

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch asset attribute

Fetches the details of an asset type's attribute (product or vendor) by its name

Set channel topic

Sets the topic for the selected channel

Fetch user - By name

Fetches the details of an existing user by name

Send direct message

Sends a direct message to the selected user

Send private channel message

Sends a message to the selected private channel

Update profile

Updates the profile information for the selected user

Create reminder

Creates a new reminder

Create channel

Creates a new public channel

Send public channel message

Sends a message to the selected public channel

Fetch user - By username

Fetches the details of an existing user by username

Fetch user - By ID

Fetches the details of an existing user by ID

What is Freshservice?

Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.

Server Monitoring

What is Slack?

Slack is a messaging app for teams. You can create channels to organize conversations, search message history, and add notes and reminders.

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

Learn more >

Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

Learn more >

Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

Learn more >

It is amazing what processes can be automated [with Zoho Flow]. It can be difficult to visualize what can be done. Ask the experts at Zoho Flow, they can tell you straight away and if it needs customization they will help you build it! Learn more

Owain ap Rees

Sales Director, Artico

First and the foremost benefit is that Zoho Flow connects the apps that cannot be connected in other ways. With the proper flows, we have all the processes standardized, and the interactions between the different roles in the company are standardized, too. Learn more

Louis Castellano

CEO, Lakeside CNC Group

We use Zoho Flow to connect Zoho Subscriptions with JotForm. As our customers fill their preferences in JotForm, Zoho Flow passes it to Zoho Subscriptions and creates a subscription automatically. It was impressive that we were able to configure all this on a simple drag-and-drop interface!

Josh Lucas

Head of Operations, AAA Band Rentals

Watch Zoho Flow in action

Play video

Endless integrations. End to manual work.

SIGN UP TODAY