Integrate Freshservice with Slack

Send information between Freshservice and Slack automatically, without writing any code, using Zoho Flow.

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Send Slack messages for new tickets in Freshservice

Each time a new ticket is submitted in Freshservice, this flow automatically sends your team a Slack message so they can act upon it immediately.

How it works

1. A new ticket is created in Freshservice. 

2. Zoho Flow sends the ticket details via Slack.

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Send Slack messages for new tickets in Freshservice

Freshservice + Slack

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Supported triggers and actions

All Triggers - A trigger kickstarts the flow

Updated release

Triggers when any detail of a release is updated

Release created

Triggers when a new release is created

Problem created

Triggers when a new problem is created

Ticket created

Triggers when a new ticket is created

Updated problem

Triggers when any detail of a problem is updated

Updated ticket

Triggers when any detail of a ticket is updated

Message starred

Triggers when a message is starred

Message posted to private channel

Triggers when a new message is posted to the selected private channel

Message posted to public channel

Triggers when a new message is posted to the selected public channel

User added

Triggers when a new user is added

Channel created

Triggers when a new channel is created

All Actions - Actions are the automated tasks

Create asset

Creates a new asset

Create reply conversation

Creates a new reply conversation for the ticket

Create department

Creates a new department

Create requester

Creates a new requester

Create problem

Creates a new problem

Create release

Creates a new release

Create ticket note

Creates a new ticket note

Create ticket

Creates a new ticket

Create contract

Creates a new contract

Update ticket

Updates the details of an existing ticket

Update asset

Updates the details of an existing asset

Update problem

Updates the details of an existing problem

Fetch ticket

Fetches the details of a ticket by its subject and the requester's ID/email address

Fetch department

Fetches the details of an existing department by its name or ID

Fetch agent

Fetches the details of an existing agent by email or ID

Fetch asset attribute

Fetches the details of an asset type's attribute (product or vendor) by its name

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch requester

Fetches the details of an existing requester by email or ID

Fetch asset

Fetches the details of an existing asset by either its name or ID

Set channel topic

Sets the topic for the selected channel

Fetch user - By name

Fetches the details of an existing user by name

Send direct message

Sends a direct message to the selected user

Send private channel message

Sends a message to the selected private channel

Update profile

Updates the profile information for the selected user

Create reminder

Creates a new reminder

Create channel

Creates a new public channel

Send public channel message

Sends a message to the selected public channel

Fetch user - By username

Fetches the details of an existing user by username

Fetch user - By ID

Fetches the details of an existing user by ID

What is Freshservice?

Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.

Server Monitoring

What is Slack?

Slack is a messaging app for teams. You can create channels to organize conversations, search message history, and add notes and reminders.

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We use Zoho Flow to connect Zoho Subscriptions with JotForm. As our customers fill their preferences in JotForm, Zoho Flow passes it to Zoho Subscriptions and creates a subscription automatically. It was impressive that we were able to configure all this on a simple drag-and-drop interface!

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Head of Operations, AAA Band Rentals

Zoho Flow has helped us add a new sales channel. It has helped us integrate our existing and new sales channels, and manage our inventory in real time. Know more

Siddharth Ahuja

CEO, Fabricroot

With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Know more

Toto

Technical Engineer, Master Liveaboards

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