Integrate Freshservice with SMSFactor

Send information between Freshservice and SMSFactor automatically, without writing any code, using Zoho Flow.

Build your own integrations between Freshservice and SMSFactor

Connect Freshservice and SMSFactor with over 1000+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate Freshservice and SMSFactor using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Release created

Triggers when a new release is created

Updated ticket

Triggers when any detail of a ticket is updated

Problem created

Triggers when a new problem is created

Change updated

Triggers when any detail of a change is updated

Updated release

Triggers when any detail of a release is updated

Updated problem

Triggers when any detail of a problem is updated

Ticket created

Triggers when a new ticket is created

Asset updated

Triggers when the details of an asset is updated

Asset created

Triggers when a new asset is created

Change created

Triggers when a new change is created

All Actions - Actions are the automated tasks

Create change

Creates a new change

Create contract

Creates a new contract

Create requester

Creates a new requester

Create department

Creates a new department

Create ticket note

Creates a new ticket note

Create asset

Creates a new asset

Create release

Creates a new release

Create reply conversation

Creates a new reply conversation for the ticket

Create ticket

Creates a new ticket

Add device to software

Adds a new device to the specified software

Create problem

Creates a new problem

Update asset

Updates the details of an existing asset

Update problem

Updates the details of an existing problem

Update ticket

Updates the details of an existing ticket

Fetch department

Fetches the details of an existing department by its name or ID

Fetch ticket

Fetches the details of a ticket by its subject and the requester's ID/email address

Fetch asset

Fetches the details of an existing asset by either its name or ID

Fetch agent

Fetches the details of an existing agent by email or ID

Fetch asset attribute

Fetches the details of an asset type's attribute (product or vendor) by its name

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch requester

Fetches the details of an existing requester by email or ID

Send SMS

Sends an SMS to only one recipient

Add contact

Adds a contact to an existing list

What is Freshservice?

Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.

Server Monitoring

What is SMSFactor?

SMSFactor is an intuitive text sending platform for businesses. It lets you communicate quickly and easily with advertising SMS messages, import contact lists, create campaigns and promos, and more.

Phone/SMS

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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Sales Director, Artico

Zoho Flow had eliminated the most routine and repetitive tasks that were creating a huge burden on our employees, leading to many unnecessary delays and mistakes. Now, we have better data integrity and we serve our customers faster. It is on a totally different level. Learn more

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CEO, Lakeside CNC Group

Zoho Flow has truly empowered us to get real-time results and go paperless, saving us weeks of manual work. It's an indispensable tool for our business. Learn more

Toto

Technical Engineer, Master Liveaboards

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