Integrate Freshservice with Zoho Backstage

Send information between Freshservice and Zoho Backstage automatically, without writing any code, using Zoho Flow.

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Supported triggers and actions

Integrate Freshservice and Zoho Backstage using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Updated release

Triggers when any detail of a release is updated

Ticket created

Triggers when a new ticket is created

Asset updated

Triggers when the details of an asset is updated

Updated ticket

Triggers when any detail of a ticket is updated

Change updated

Triggers when any detail of a change is updated

Release created

Triggers when a new release is created

Problem created

Triggers when a new problem is created

Updated problem

Triggers when any detail of a problem is updated

Change created

Triggers when a new change is created

Asset created

Triggers when a new asset is created

Attendee registered for event

Triggers when an attendee registers for the selected event

Order created

Triggers when a new order is created

Registration canceled by attendee

Triggers when a registration for an event is canceled by an attendee

Attendee checked-in

Triggers when an attendee checks in to the selected event

Order canceled

Triggers when an order is canceled

Event republished

Triggers when an event is updated and then republished

Event published

Triggers when the organizer publishes the event microsite for the first time

Event created

Triggers when a new event is created

All Actions - Actions are the automated tasks

Create ticket note

Creates a new ticket note

Create reply conversation

Creates a new reply conversation for the ticket

Create ticket

Creates a new ticket

Create problem

Creates a new problem

Create requester

Creates a new requester

Create release

Creates a new release

Create contract

Creates a new contract

Create change

Creates a new change

Create department

Creates a new department

Create asset

Creates a new asset

Update asset

Updates the details of an existing asset

Update ticket

Updates the details of an existing ticket

Update problem

Updates the details of an existing problem

Fetch ticket

Fetches the details of a ticket by its subject and the requester's ID/email address

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch department

Fetches the details of an existing department by its name or ID

Fetch asset attribute

Fetches the details of an asset type's attribute (product or vendor) by its name

Fetch requester

Fetches the details of an existing requester by email or ID

Fetch agent

Fetches the details of an existing agent by email or ID

Fetch asset

Fetches the details of an existing asset by either its name or ID

Place order

Creates an order to buy ticket

Create event

Creates a new event in the selected portal

Cancel order

Cancels the specified order

Update event

Updates the details of an existing event

Fetch ticket class details

Fetches the details of a ticket class by ID

Fetch order

Fetches the details of an existing order by order ID

Fetch event

Fetches an event by ID

Fetch attendee in a event

Fetches the details of an existing attendee including its custom fields

What is Freshservice?

Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.

Server Monitoring

What is Zoho Backstage?

Zoho Backstage is an enterprise event management tool that lets you design event websites, manage registrations, promote events, and connect with attendees efficiently.

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

Learn more >

Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

Learn more >

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Neville Mader

Director, Perth Security Services

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Harnoor Abroll

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Toto

Technical Engineer, Master Liveaboards

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