Integrate Freshservice with Zoho Forms
Send information between Freshservice and Zoho Forms automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Create Freshservice tickets for entries in Zoho Forms
This flow creates a new ticket in Freshservice each time an entry is
submitted in Zoho Forms. This way, any new customer feedback reaches
your team instantly.
How it works
1. A new entry is submitted in Zoho Forms.
2. Zoho Flow creates a ticket in Freshservice.
Create Freshservice tickets for entries in Zoho Forms
Freshservice + Zoho Forms
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Supported triggers and actions
All Triggers - A trigger kickstarts the flow
Updated problem
Triggers when any detail of a problem is updated
Problem created
Triggers when a new problem is created
Updated release
Triggers when any detail of a release is updated
Updated ticket
Triggers when any detail of a ticket is updated
User created
Triggers when a new user is created
Ticket created
Triggers when a new ticket is created
Updated user
Triggers when any detail of a user is updated
Release created
Triggers when a new release is created
Entry submitted - New version
Triggers when a new entry is submitted in the selected form
Entry submitted - Old version
Triggers when a new entry is submitted in the selected form
All Actions - Actions are the automated tasks
Create asset
Creates a new asset
Create problem
Creates a new problem
Create release
Creates a new release
Create department
Creates a new department
Create requester
Creates a new requester
Create ticket
Creates a new ticket
Create contract
Creates a new contract
Update asset
Updates the details of an existing asset
Update ticket
Updates the details of an existing ticket
Fetch asset
Fetches an existing asset by either its name or ID
Fetch agent
Fetches an existing agent by email
Fetch asset attribute
Fetches an asset type's attribute (product or vendor) by its name
Fetch ticket
Fetches the details of a ticket by its subject and the requester's ID/email address
Fetch department
Fetches an existing department by its name or ID
What is Freshservice?
Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.
Similar apps
What is Zoho Forms?
Zoho Forms is a form builder solution that helps you create, share, and collect data through forms for all your business needs. You can also create custom data reports, configure email notifications, assign tasks and approvals to your team mates, and personalize your customer follow-up process.
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Bulid comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Know more
Louis Castellano
CEO, Lakeside CNC Group
We chose Zoho Flow for its ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.
Julien Granjean
CEO, iDAYit
With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Know more
Toto
Technical Engineer, Master Liveaboards
