Integrate Freshservice with Zoho Forms
Send information between Freshservice and Zoho Forms automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Create Freshservice tickets for entries in Zoho Forms
This flow creates a new ticket in Freshservice each time an entry is
submitted in Zoho Forms. This way, any new customer feedback reaches
your team instantly.
How it works
1. A new entry is submitted in Zoho Forms.
2. Zoho Flow creates a ticket in Freshservice.
Create Freshservice tickets for entries in Zoho Forms
Freshservice + Zoho Forms
Build your own integrations between Freshservice and Zoho Forms
Connect Freshservice and Zoho Forms with over 900+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Freshservice and Zoho Forms using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Problem created
Triggers when a new problem is created
Updated ticket
Triggers when any detail of a ticket is updated
Asset updated
Triggers when the details of an asset is updated
Updated problem
Triggers when any detail of a problem is updated
Ticket created
Triggers when a new ticket is created
Updated release
Triggers when any detail of a release is updated
Asset created
Triggers when a new asset is created
Release created
Triggers when a new release is created
Entry submitted - New version
Triggers when a new entry is submitted in the selected form
Entry submitted - Old version
Triggers when a new entry is submitted in the selected form
All Actions - Actions are the automated tasks
Create requester
Creates a new requester
Create problem
Creates a new problem
Create department
Creates a new department
Create asset
Creates a new asset
Create ticket
Creates a new ticket
Create reply conversation
Creates a new reply conversation for the ticket
Create ticket note
Creates a new ticket note
Create contract
Creates a new contract
Create release
Creates a new release
Update problem
Updates the details of an existing problem
Update ticket
Updates the details of an existing ticket
Update asset
Updates the details of an existing asset
Fetch requester
Fetches the details of an existing requester by email or ID
Fetch asset
Fetches the details of an existing asset by either its name or ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch asset attribute
Fetches the details of an asset type's attribute (product or vendor) by its name
Fetch ticket
Fetches the details of a ticket by its subject and the requester's ID/email address
Fetch department
Fetches the details of an existing department by its name or ID
Fetch agent
Fetches the details of an existing agent by email or ID
What is Freshservice?
Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.
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What is Zoho Forms?
Zoho Forms is a form builder solution that helps you create, share, and collect data through forms for all your business needs. You can also create custom data reports, configure email notifications, assign tasks and approvals to your team mates, and personalize your customer follow-up process.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >In other words, we use Zoho Flow as the business process designer, where our apps are connected according to the actual, real-life interactions. The most measurable benefit is that we do not have the 'forgotten repairs' anymore. Learn more
Louis Castellano
CEO, Lakeside CNC Group
We use Zoho Flow to connect Zoho Subscriptions with JotForm. As our customers fill their preferences in JotForm, Zoho Flow passes it to Zoho Subscriptions and creates a subscription automatically. It was impressive that we were able to configure all this on a simple drag-and-drop interface!
Josh Lucas
Head of Operations, AAA Band Rentals
Fabricroot's manual process of maintaining and managing inventory was then automated using Zoho Flow. Without Zoho Flow, the project would have taken longer to integrate and encountered unknown challenges. Zoho Flow now acts as the backbone of their online business. Learn more
Harnoor Abroll
Technical and Operations Head, TruAct
