Integrate Groove with Zendesk Sell
Send information between Groove and Zendesk Sell automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Groove and Zendesk Sell using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Note added
Triggers when a note is added to a ticket
Ticket assigned
Triggers when a ticket is assigned
Ticket priority changed
Triggers when a ticket's priority is changed
Ticket tagged
Triggers when a ticket is tagged
Ticket closed
Triggers when a ticket is closed
Ticket opened
Triggers when a ticket is opened
Customer replied
Triggers when a customer replies to a ticket
Ticket created
Triggers when a new ticket is created
Agent replied
Triggers when an agent replies to a ticket
Customer added
Triggers when a customer is added
Ticket deleted
Triggers when a ticket is deleted from trash
Lead created
Triggers when a new lead is created
Deal created
Triggers when a new deal is created
Contact created
Triggers when a new contact is created
All Actions - Actions are the automated tasks
Add note
Adds a private note to an existing ticket
Create new ticket
Starts a new ticket for your customer
Assign agent to ticket
Assigns an agent to a ticket
Reopen ticket
Changes the state of a ticket to Opened
Change ticket state
Changes the state of a ticket
Close ticket
Changes the state of a ticket to Closed
Find customer
Fetches customer profile details using email address
Create contact
Creates a new contact
Create deal
Create a new deal
Create lead
Creates a new lead
Create task
Create a new task
Create task
Create a new task
Update deal
Updates the details of an existing deal by ID
Update lead
Updates the details of an existing lead by ID
Fetch lead
Fetch the details of the existing lead by email address
Fetch user
Fetch the details of the existing user by email address
What is Groove?
GrooveHQ is a help desk platform meant for small businesses and startups. It lets you chat with your customers, collaborate on conversations and more.
Similar apps
What is Zendesk Sell?
Zendesk Sell is sales force automation software that lets you manage tickets, build a web-based knowledge base, and create an online community for customer conversations.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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Director, Perth Security Services
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