Integrate Heartbeat with ServiceDesk MSP On-Premises

Send information between Heartbeat and ServiceDesk MSP On-Premises automatically, without writing any code, using Zoho Flow.

Build your own integrations between Heartbeat and ServiceDesk MSP On-Premises

Connect Heartbeat and ServiceDesk MSP On-Premises with over 1000+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate Heartbeat and ServiceDesk MSP On-Premises using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Send a direct message

Triggers when a new message is sent from a user

Thread created

Triggers when a new thread is created

Course completed

Triggers when a new course is completed

User updated

Triggers when the details of an existing user are updated

User joins a group

Triggers when a new user joins a group

Event created

Triggers when a new event is created

Request updated

Triggers when the details of an existing request are updated

Request created in template

Triggers when a new request is created in the selected template

Request created from an account

Triggers when a new request is created from an account

Request created

Triggers when a new request is created

Request updated from an account

Triggers when the details of an existing request is updated from an account

Request updated in template

Triggers when the details of an existing request is updated in the selected template

All Actions - Actions are the automated tasks

Create voice channel

Creates a new voice channel

Create thread

Creates a new thread

Add user to group

Adds a new member to the group

Create comment

Creates a new comment

Send a direct message

Sends a direct new message

Create group

Creates a new group

Reactivate user

Reactivates a user on heartbeat

Create category

Creates a new category

Create channel

Creates a new channel

Create user

Creates a new user

Create event

Creates a new event

Update user

Updates the details of an existing user

Create invitation link within a heartbeat community

Creates a new invitation link within a heartbeat community

Add user to an existing invitation link

Adds the user to an existing invitation link

Update voice channel

Updates the details of an existing voice channel

Update category

Updates the details of an existing category

Update group

Updates the details of an existing group

Update channel

Updates the details of an existing channel

Search user

Searches the details of an existing user using Email address

Fetch group

Fetches the details of an existing group using ID

Fetch user

Fetches the details of an existing user using ID

Fetch thread

Fetches the details of an existing thread using ID

Fetch event

Fetches the details of an existing event using ID

Remove user from group

Removes an user from a group

Update problem

Updates the details of an existing problem

Update change

Updates the details of an existing change

Update request

Updates the details of an existing request

Fetch problem

Fetches the details of an existing problem by ID

Fetch change

Fetches the details of an existing change by display ID

Fetch request - By ID

Fetches the details of an existing request by ID

Associate request with problem

Associates an existing request with the specified problem

Create request note

Creates a note for the selected request

Create problem

Creates a new problem

Create change

Creates a new change

Create request

Creates a new request

What is Heartbeat?

Heartbeat is a connectivity platform for community businesses that lets users host conversations, events, contests, and much more.

What is ServiceDesk MSP On-Premises?

ManageEngine ServiceDesk MSP on-prem is help desk software with asset management that enables managed service providers (MSP) to support their customers more efficiently.

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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