Integrate Help Scout with Drift

Send information between Help Scout and Drift automatically, without writing any code, using Zoho Flow.

Build your own integrations between Help Scout and Drift

Connect Help Scout and Drift with over 1000+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate Help Scout and Drift using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Mailbox added

Triggers when a new mailbox is added

User created

Triggers when a new user is created

Conversation created

Triggers when a new conversation is created

Customer added

Triggers when a new customer is added

Conversation assigned

Triggers when a conversation is assigned to a specified user

New conversation

Triggers when a new conversation is created

Conversation closed

Triggers when a conversation is closed

All Actions - Actions are the automated tasks

Create conversation from customer

Creates a new conversation from a customer

Create conversation to customer.

Creates a new conversation to a customer from a user

Create customer

Creates a customer if it does not already exist

Find user

Finds user by email address

Find customer

Finds customer by email address

Create contact

Creates a new contact

Update contact

Updates the details of an existing contact

Fetch conversation

Fetches the details of a conversation by its ID

Fetch contact - By ID

Fetches the details of an existing contact by ID

Fetch contact - By email

Fetches the details of an existing contact by email

What is Help Scout?

Help Scout is a help desk software application which provides an email-based customer support platform, knowledge base tool, and search tools for customer service professionals.

Helpdesk

What is Drift?

Drift is a conversational marketing platform that allows you to send targeted in-app messages, set up bots to chat with visitors, and get notifications when targeted customers visit the site.

Customer Support

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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