Integrate Jira Service Management with PagerDuty
Send information between Jira Service Management and PagerDuty automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Jira Service Management and PagerDuty using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Customer request created
Triggers when a new customer request is created
Incident escalated
Triggers when an incident is escalated to another user in the same escalation level
Incident created or triggered
Triggers when a new incident is created or triggered
New notification
Triggers when there is a new notification
Incident resolved
Triggers when an incident is resolved
Incident acknowledged
Triggers when an incident is acknowledged
All Actions - Actions are the automated tasks
Create comment
Creates a new comment
Create customer
Creates a new customer
Create customer request
Creates a new customer request
Fetch customer request
Fetches the details of an existing customer request
Create user
Creates a new user
Create incident
Creates a new incident
Create event
Creates a new event
Update incident
Updates the details of an existing incident
Find user on call
Finds the user on call for a specific schedule
Fetch user
Fetches the details of an existing user by its ID or name
Fetch incident
Fetches the details of an existing incident by its ID or incident key
What is Jira Service Management?
The Jira Service Desk is a reliable help desk software solution from Atlassian. It lets you easily receive, track, manage, and resolve requests from your team’s customers. Customers can send requests by email, a customizable help center, and an embeddable widget.
What is PagerDuty?
PagerDuty is a digital operations management platform that helps detect and resolve infrastructure issues by providing reliable notifications, incident management, and customized alerts.
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