![](https://flow-public.nimbuspop.com/flow-apps/microsoft_teams.png)
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Integrate Microsoft Teams with Freshdesk
Send information between Microsoft Teams and Freshdesk automatically, without writing any code, using Zoho Flow.
![](https://www.zohowebstatic.com/sites/zweb/images/flow/app/create.png)
Build your own integrations between Microsoft Teams and Freshdesk
Connect Microsoft Teams and Freshdesk with over 900+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Microsoft Teams and Freshdesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
![](https://flow-public.nimbuspop.com/flow-apps/microsoft_teams.png)
Channel created
Triggers when a new channel is created in the selected team
![](https://flow-public.nimbuspop.com/flow-apps/microsoft_teams.png)
Event created
Triggers when a new event is created
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Ticket updated
Triggers when the details of an existing ticket are updated
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Contact updated
Triggers when the details of an existing contact are updated
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Ticket note added
Triggers when a note is added to the selected ticket
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Contact created
Triggers when a new contact is created
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Ticket created
Triggers when a new ticket is created
All Actions - Actions are the automated tasks
![](https://flow-public.nimbuspop.com/flow-apps/microsoft_teams.png)
Create event
Creates a new event
![](https://flow-public.nimbuspop.com/flow-apps/microsoft_teams.png)
Add user to channel
Adds the specified user to a channel
![](https://flow-public.nimbuspop.com/flow-apps/microsoft_teams.png)
Create channel
Creates a new channel in the selected team
![](https://flow-public.nimbuspop.com/flow-apps/microsoft_teams.png)
Post message to chat
Posts a message to the specified chat
![](https://flow-public.nimbuspop.com/flow-apps/microsoft_teams.png)
Post message to channel
Posts a message in the selected channel
![](https://flow-public.nimbuspop.com/flow-apps/microsoft_teams.png)
Update event
Updates the details of an existing event
![](https://flow-public.nimbuspop.com/flow-apps/microsoft_teams.png)
Fetch chat by display name or email
Fetches a one-on-one chat by display name or email address
![](https://flow-public.nimbuspop.com/flow-apps/microsoft_teams.png)
Fetch user by name or email
Fetches user by name or email
![](https://flow-public.nimbuspop.com/flow-apps/microsoft_teams.png)
Fetch channel
Fetches a channel by it's name
![](https://flow-public.nimbuspop.com/flow-apps/microsoft_teams.png)
Cancel event
Cancels the specified event
![](https://flow-public.nimbuspop.com/flow-apps/microsoft_teams.png)
Fetch event
Fetches the details of an existing event by title or ID
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Create contact
Creates a new contact
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Create ticket
Creates a new ticket
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Create forum
Creates a new forum in the selected category
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Create company
Creates a new company
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Create forum category
Creates a new forum category
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Add notes to ticket
Adds private or public notes to the selected ticket
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Update company
Updates the details of an existing company
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Update ticket
Updates the details of an existing ticket
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Update contact
Updates the details of an existing contact
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch company by ID
Fetches the details of an existing company by ID
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch contact by ID
Fetches the details of an existing contact by ID
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket by ID
Fetches the details of an existing ticket by ID
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch agent by ID
Fetches the details of an existing agent by ID
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket status
Fetches the status of a specific ticket by label
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch group by ID
Fetches the details of an existing group by ID
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch company
Fetches the details of an existing company by domain
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket priority
Fetches the priority details of a specific ticket by label
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
What is Microsoft Teams?
Microsoft Teams is group chat software. You can host online meetings, make calls, and effectively collaborate with your team on chat.
Similar apps
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >