Integrate OpenAI with ServiceDesk Plus Cloud
Send information between OpenAI and ServiceDesk Plus Cloud automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate OpenAI and ServiceDesk Plus Cloud using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Request created in template
Triggers when a new request is created in the selected template
Notification sent
Triggers when a user sends a notification
Milestone created
Triggers when a new milestone is created
Request task updated
Triggers when the details of an existing request task are updated
Project created
Triggers when a new project is created
Note created
Triggers when a new note is created
Milestone updated
Triggers when a milestone is updated
Request approved
Triggers when an existing request is approved
Request task worklog created
Triggers when a request task worklog is created
Project created in template
Triggers when a new project is created in selected template
Project updated
Triggers when a project is updated
Project task updated
Triggers when an existing task is updated
Task closed
Triggers when a task is closed
Problem created
Triggers when a new problem is created in a template
Milestone comment added
Triggers when a new comment is added in milestone
Request task created
Triggers when a new request task is created
Change status updated
Triggers when the status of an existing change is updated
Request created
Triggers when a new request is created
Project comment added
Triggers when a new project comment is added
Request worklog created
Triggers when a new request worklog is created
Asset created
Triggers when a new asset is created
Project task created
Trigger when a new task is created in project
Project member added
Triggers when a new member is added in project
Project task worklog created
Triggers when a new project task worklog is created
Request updated in template
Triggers when an existing request is updated in the selected template
Change updated
Triggers when a change is updated
Project task comment added
Triggers when a new project task comment is added
Requester created
Triggers when a new requester is created
Project updated in template
Triggers when a project is updated under selected template
Change created
Triggers when a new change is created
Request updated
Triggers when the details of an existing request are updated
All Actions - Actions are the automated tasks
Generate essay
Generates an essay based on the content
Punctuate text
Punctuates the given text
Identify language of text
Identifies the ISO code (e.g., "en," "es," "fr") for the primary language in a message
Check moderation
Verifies if text is potentially harmful and returns a score between 0-10
Rephrase text
Rephrases the given text
Generate email reply
Generates an email reply for the given email
Create product description
Creates a product description
Generate story
Generates a story based on the given content
Generate tweet
Generates tweet based on the given topic
Parse human date
Converts natural text (“next Friday”, “3 weeks ago”) into exact date
Create completion
Creates an OpenAI completion for the provided prompt and parameters (supports models such as "text-ada-001" and "text-curie-001")
Generate headline
Generates a headline based on the given content
Format address
Converts the raw address text or JSON objects into a standard, formatted address string
Html to text
Removes the html tags and other elements and returns the text content
Label email
Labels the given email
Summarise text
Summarises the given text
Convert list to delimited string
Converts a list of entries given to comma separated values
Extract JSON from text
Extracts the JSON from given text or table
Generate subject line
Creates a concise and engaging email subject line based on the text for email, task, etc
Rewrite for Readability Score
Converts the text to a high readable text
Extract first and last name
Extracts first and last names from the full name
Assess urgency level
Analyzes text (e.g., a support ticket) and returns a label such as High, Medium, or Low urgency for priority queue assignment
Slugify text
Converts text to slug
Convert word to digits
Converts the given words to numbers. E.g., Returns thousand as 1000
Generate an email body
Generates an email body for the given content
Extract URL
Extracts URL from the given data
Mask sensitive data
Removes/hides email, phone, or numeric IDs in text
Reply to review
Creates a reply to a review
Create chat completion
Creates a model response for a given chat conversation using models such as GPT3.5 Turbo, GPT 4, and others
Verify data accuracy
Compares a piece of text against a simple knowledge base (or general knowledge) to flag potential factual errors before publication
Verify compliance with usage policies
Checks whether the content entered complies with OpenAI's usage policies
Create hashtags for social post
Generates a list of relevant, trending, or industry-specific hashtags based on a social media caption input
Generate title
Generates title based on the given text
Convert the text to title case
Converts the given text to title case
Create request
Creates a new request
Create change
Creates a new change
Create technician
Creates a new technician
Create problem
Creates a new problem
Create request note
Creates a note for the selected request
Associate request with problem
Associates a request with a specific problem
Add comment
Adds a new comment to a project, milestone, or to tasks under a project or milestone
Create milestone
Creates a new milestone
Send Notification
Sends a request notification
Create request task
Creates a new request task
Add solution
Adds a new solution
Create requester
Creates a new requester
Create project task worklog
Creates a new project task worklog
Create request worklog
Creates a new request worklog
Create project
Creates a new project
Add project member
Add a new project member
Create request task worklog
Creates a new request task worklog
Add milestone comment
Adds a new milestone comment
Create milestone task worklog
Creates a new milestone task worklog
Create project task
Creates a new task in a project
Update technician
Updates the details of an existing technician
Update request
Updates the details of an existing request
Update change
Updates the details of an existing change
Update problem
Updates the details of an existing problem
Update milestone
Updates the details of an existing milestone
Update requester
Updates the details of an existing requester based on ID
Update project
Updates the details of an existing project
Update project task
Updates the details of an existing project task
Fetch request by internal ID
Fetches the details of a request based on internal ID
Fetch problem attribute ID
Fetches the selected problem's attribute ID by name
Fetch requester
Fetches the details of an existing requester by email address
Fetch change UDF attributes
Fetches a change's UDF attributes by name
Fetch milestone
Fetches the details of an existing milestone by ID
Fetch problem
Fetches the details of an existing problem by ID
Fetch solution topic
Fetches a solution topic by its name
Fetch change attribute
Fetches the details of an existing change attribute by name
Fetch request UDF attributes
Fetches a request UDF attribute by its name
Fetch project - By id
Fetches the details of an existing project by ID
Fetch technician attributes
Fetches the details of an existing technician attribute by name
Find a request attribute
Fetches a request attribute by its name
Fetch request - By ID
Fetches the details of an existing request by ID
Fetch project task
Fetches the details of an existing project task by ID
What is OpenAI?
OpenAI is an artificial intelligence research organization tool that provides a variety of AI-related projects and technologies, such as natural language processing, computer vision, and reinforcement learning.
What is ServiceDesk Plus Cloud?
ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.
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Logic
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Custom functions
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Owain ap Rees
Sales Director, Artico
Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Zoho Flow has the ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.
Julien Granjean
CEO, iDAYit
