Integrate ServiceDesk Plus Cloud with Zoho Desk
Send information between ServiceDesk Plus Cloud and Zoho Desk automatically, without writing any code, using Zoho Flow.
Build your own integrations between ServiceDesk Plus Cloud and Zoho Desk
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Supported triggers and actions
Integrate ServiceDesk Plus Cloud and Zoho Desk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Request created in template
Triggers when a new request is created in the selected template
Notification sent
Triggers when a user sends a notification
Milestone created
Triggers when a new milestone is created
Request task updated
Triggers when the details of an existing request task are updated
Project created
Triggers when a new project is created
Note created
Triggers when a new note is created
Milestone updated
Triggers when a milestone is updated
Request approved
Triggers when an existing request is approved
Request task worklog created
Triggers when a request task worklog is created
Project created in template
Triggers when a new project is created in selected template
Project updated
Triggers when a project is updated
Project task updated
Triggers when an existing task is updated
Task closed
Triggers when a task is closed
Problem created
Triggers when a new problem is created in a template
Milestone comment added
Triggers when a new comment is added in milestone
Request task created
Triggers when a new request task is created
Change status updated
Triggers when the status of an existing change is updated
Request created
Triggers when a new request is created
Project comment added
Triggers when a new project comment is added
Request worklog created
Triggers when a new request worklog is created
Asset created
Triggers when a new asset is created
Project task created
Trigger when a new task is created in project
Project member added
Triggers when a new member is added in project
Project task worklog created
Triggers when a new project task worklog is created
Request updated in template
Triggers when an existing request is updated in the selected template
Change updated
Triggers when a change is updated
Project task comment added
Triggers when a new project task comment is added
Requester created
Triggers when a new requester is created
Project updated in template
Triggers when a project is updated under selected template
Change created
Triggers when a new change is created
Request updated
Triggers when the details of an existing request are updated
Time entry created
Triggers when a new time entry is created in the selected task
Task updated
Triggers when the details of a task is updated in the selected portal
Task created
Triggers when a new task is created in the selected portal
Article updated
Triggers when an existing article is updated
Ticket created
Triggers when a new ticket is created in the selected portal
Ticket approval updated
Triggers when the details of an existing ticket approval are updated
Ticket created or updated
Triggers when a new ticket is created or the details of an existing ticket are updated
Event created
Triggers when a new event is created in the selected portal
Ticket thread added
Triggers when a new ticket thread is added in the selected portal
Account created
Triggers when a new account is created in the selected portal
Agent availability updated
Triggers when the availability of an agent is updated
Ticket approval added
Triggers when a new ticket approval is added
Event updated
Triggers when the details of an event is updated
Call updated
Triggers when the details of a call is updated in the selected portal
Contact updated
Triggers when the details of a contact is updated in the selected portal
Article created
Triggers when a new article is created
Ticket comment added
Triggers when a new ticket comment is added in the selected portal
Ticket updated
Triggers when the details of the selected ticket is updated
Agent updated
Triggers when the details of an agent is updated in the selected portal
Account updated
Triggers when the details of the selected account is updated
Ticket status updated
Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.
Time entry updated
Triggers when a time entry is updated in the selected task
Agent created
Triggers when a new agent is created in the selected portal
Ticket moved
Triggers when a ticket is moved to a different team or department
Call created
Triggers when a new call is created in the selected portal
Contact created
Triggers when a new contact is created in the selected portal
Ticket comment updated
Triggers when the selected ticket comment is updated
Product created
Triggers when a new product is created
All Actions - Actions are the automated tasks
Create request
Creates a new request
Create change
Creates a new change
Create technician
Creates a new technician
Create problem
Creates a new problem
Create request note
Creates a note for the selected request
Associate request with problem
Associates a request with a specific problem
Add comment
Adds a new comment to a project, milestone, or to tasks under a project or milestone
Create milestone
Creates a new milestone
Send Notification
Sends a request notification
Create request task
Creates a new request task
Add solution
Adds a new solution
Create requester
Creates a new requester
Create project task worklog
Creates a new project task worklog
Create request worklog
Creates a new request worklog
Create project
Creates a new project
Add project member
Add a new project member
Create request task worklog
Creates a new request task worklog
Add milestone comment
Adds a new milestone comment
Create milestone task worklog
Creates a new milestone task worklog
Create project task
Creates a new task in a project
Update technician
Updates the details of an existing technician
Update request
Updates the details of an existing request
Update change
Updates the details of an existing change
Update problem
Updates the details of an existing problem
Update milestone
Updates the details of an existing milestone
Update requester
Updates the details of an existing requester based on ID
Update project
Updates the details of an existing project
Update project task
Updates the details of an existing project task
Fetch request by internal ID
Fetches the details of a request based on internal ID
Fetch problem attribute ID
Fetches the selected problem's attribute ID by name
Fetch requester
Fetches the details of an existing requester by email address
Fetch change UDF attributes
Fetches a change's UDF attributes by name
Fetch milestone
Fetches the details of an existing milestone by ID
Fetch problem
Fetches the details of an existing problem by ID
Fetch solution topic
Fetches a solution topic by its name
Fetch change attribute
Fetches the details of an existing change attribute by name
Fetch request UDF attributes
Fetches a request UDF attribute by its name
Fetch project - By id
Fetches the details of an existing project by ID
Fetch technician attributes
Fetches the details of an existing technician attribute by name
Find a request attribute
Fetches a request attribute by its name
Fetch request - By ID
Fetches the details of an existing request by ID
Fetch project task
Fetches the details of an existing project task by ID
Create topic comment
Creates a comment for the specified topic
Add agent to team
Adds the specified agent to the selected team
Extract ticket key topics - Zia
Extracts key topics of the ticket using Zia's generative AI
Create contract
Creates a new contract for the selected account
Create topic
Creates a new topic
Create agent
Creates a new agent in the selected organization
Create task comment
Creates a new comment in the specified task
Create ticket
Creates a new ticket in the selected organization
Create account
Creates a new account in the selected organization
Add user to group
Adds the specified users to an existing group
Add ticket time entry
Adds time entry for an existing ticket
Create contact comment
Creates a comment in the selected contact
Add task time entry
Adds time entry for an existing task
Create account comment
Creates a new comment in the selected account
Create article
Creates a new article
Generate ticket reply - Zia
Generates a ticket reply using Zia's generative AI
Create custom module record
Creates a new custom module record
Add tag
Adds a tag to the specified ticket
Send email reply
Sends a reply for the specified ticket created in the email channel
Create event
Creates a new event in the selected organization
Request approval for ticket
Requests an approval for an existing ticket from the specified approver
Create product
Creates a new product in the selected organization
Generate ticket summary - Zia
Generates summary of the ticket using Zia's generative AI
Create contact
Creates a new contact in the selected organization
Create call
Creates a new call in the selected organization
Record email reply
Records an email reply from the contact for the specified ticket created in the email channel
Remove tag
Removes a tag from the specified ticket
Create ticket comment
Creates a comment in the selected ticket
Create task
Creates a new task in the selected department
Find ticket tone and sentiment - Zia
Finds a tone and sentiment of the ticket using Zia's generative AI
Update call
Updates the details of the specified call
Update topic
Updates the details of an existing topic
Update agent
Updates the details of an existing agent
Close ticket
Closes the specified tickets
Mark or Unmark ticket as spam
Marks or unmarks the specified ticket as spam
Update account
Updates the selected account
Update agent availability
Updates the availability status of an existing agent
Dissociate accounts to contact
Dissociates the specified account with the specified contact
Remove user from group
Removes the specified users from an existing group
Update task timer
Updates the timer of an existing task
Move ticket
Moves the specified ticket to the selected department
Update task
Updates the details of an existing task
Update article
Updates the details of an existing article
Update custom module record
Updates the details of an existing custom module record
Update call timer
Updates the timer of an existing call
Update KB user status
Updates the status of an existing KB user
Update ticket timer
Updates the timer of an existing ticket
Send custom channel reply
Sends reply for a ticket via the selected channel
Invite contact to the help center
Invites the specified contacts to help center
Update ticket
Updates the details of an existing ticket
Edit ticket time entry
Edits the time entry of an existing ticket
Update ticket comment
Updates the comment for the specified ticket
Associate accounts to contact
Associates the specified account with the specified contact
Update contract
Updates the details of an existing contract
Update contact
Updates the selected contact
Update contact comment
Updates the specified comment in the selected contact
Remove agent from team
Removes the specified agent from the selected team
Update product
Updates the details of the selected product
Fetch contract
Fetches the details of an existing contract
Fetch ticket thread
Fetches an existing ticket thread by unique ID
Fetch product
Fetches the details of an existing product by unique ID or name
Fetch event
Fetches the details of an event based on the selected field
Fetch ticket tags
Fetches ticket tags using ticket ID
Fetch customer happiness
Fetches the happiness feedback of an existing customer
Fetch task
Fetches the details of an existing task by ID
Fetch contact
Fetches a contact by email address, unique ID, or contact name
Fetch custom module record
Fetches the details of an existing custom module record
Fetch KB user
Fetches the details of an existing KB user
Fetch ticket
Fetches the details of an existing ticket
Fetch ticket time entry
Fetches the time entry of an existing ticket
Fetch agent
Fetches the details of an existing agent by ID or email
Fetch account
Fetches an existing account by name or ID
Fetch article
Fetches the details of an existing article
Fetch call
Fetches the details of a call based on the selected field
Trash account
Moves selected account to the recycle bin
Trash contact
Moves selected contact to the recycle bin
Trash ticket
Moves selected ticket to the recycle bin
What is ServiceDesk Plus Cloud?
ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.
Similar apps
What is Zoho Desk?
Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.
Similar apps
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