Integrate ServiceDesk Plus On-Premises with SolarWinds Service Desk

Send information between ServiceDesk Plus On-Premises and SolarWinds Service Desk automatically, without writing any code, using Zoho Flow.

Build your own integrations between ServiceDesk Plus On-Premises and SolarWinds Service Desk

Connect ServiceDesk Plus On-Premises and SolarWinds Service Desk with over 1000+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate ServiceDesk Plus On-Premises and SolarWinds Service Desk using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Request created

Triggers when a new request is created

Request created in template

Triggers when a new request is created in the selected template

Request updated

Triggers when the details of an existing request are updated

Request updated in template

Triggers when an existing request is updated in the selected template

New Asset

Triggers when a new asset is created in your inventory

New Problem

Triggers when a new problem is created in your service desk

New Hardware

Triggers when a new hardware is created in your inventory

New Risk

Triggers when a new risk is detected

New Task

Triggers when a new task is created

New Incident

Triggers when a new incident is created

New Release

Triggers when a new release is created in your service desk

New Contract

Triggers when a new contract is created

New Change

Triggers when a new change is created

New User

Triggers when a new user is created

All Actions - Actions are the automated tasks

Create request note

Creates a note for the selected request

Add solution

Adds a new solution

Associate request with problem

Associates an existing request with the specified problem

Create change

Creates a new change

Create request

Creates a new request

Create problem

Creates a new problem

Update request

Updates the details of an existing request

Update change

Updates the details of an existing change

Update solution

Updates the details of an existing solution based on its ID

Update problem

Updates the details of an existing problem

Fetch request - By ID

Fetches the details of an existing request by ID

Fetch change

Fetches the details of an existing change by display ID

Fetch problem

Fetches the details of an existing problem by ID

Create Asset

Creates a new asset in your inventory

Create Contract

Creates a new contract

Create Hardware

Creates a new hardware in your inventory

Create User

Creates a new user

Create Release

Creates a new release in your service desk

Create Solution

Creates a new solution in your service desk

Create Problem

Creates a new problem in your service desk

Create Incident

Creates a new incident

Create Change

Creates a new change in your service desk

Update incident

Updates the details of an existing incident based on incident ID

Fetch incident

Fetches the details of an existing incident by incident ID

What is ServiceDesk Plus On-Premises?

ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.

What is SolarWinds Service Desk?

Samanage is a customer support platform that helps you manage your incidents, problems, changes, and releases. You can generate reports, track your team's productivity with dashboards, and compare yourself with industry benchmarks.

Customer Support Helpdesk

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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