Integrate SolarWinds Service Desk with 900+ apps

Create business workflows for SolarWinds Service Desk without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.

Popular SolarWinds Service Desk workflows

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Post Slack alert messages when new Samanage incidents are added

Looking to manage your help desk system more efficiently? Use this flow to automatically post an alert message in Slack each time an incident is added in Samanage so you can resolve tickets quickly. 

How it works

1. A new incident is added in Samanage.

2. Zoho Flow sends you a message in Slack.

Use this flow
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Post Slack alert messages when new Samanage incidents are added

Slack + SolarWinds Service Desk

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Create Trello cards for new Samanage incidents

This flow adds a card to a specific list in Trello for every new incident in Samanage. Get your entire team to view, discuss, and resolve customer issues together

How it works

1. A new incident is added in Samanage. 

2. Zoho Flow creates a card in Trello.

Use this flow
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Create Trello cards for new Samanage incidents

SolarWinds Service Desk + Trello

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Send Twilio SMS for new Samanage incidents

Do you want to follow your customer support activities more closely? This flow automatically sends you an alert on Twilio for every new incident on Samanage.

How it works

1. A new incident is created in Samanage. 

2. Zoho Flow sends you an SMS in Twilio.

Use this flow
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Send Twilio SMS for new Samanage incidents

SolarWinds Service Desk + Twilio

Build your own SolarWinds Service Desk integrations

Connect SolarWinds Service Desk with over 900+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Build your SolarWinds Service Desk workflows using the below triggers and actions

All Triggers - A trigger kickstarts the flow

New Risk

Triggers when a new risk is detected

New Task

Triggers when a new task is created

New Problem

Triggers when a new problem is created in your service desk

New User

Triggers when a new user is created

New Hardware

Triggers when a new hardware is created in your inventory

New Contract

Triggers when a new contract is created

New Asset

Triggers when a new asset is created in your inventory

New Change

Triggers when a new change is created

New Incident

Triggers when a new incident is created

New Release

Triggers when a new release is created in your service desk

All Actions - Actions are the automated tasks

Create Release

Creates a new release in your service desk

Create Solution

Creates a new solution in your service desk

Create Hardware

Creates a new hardware in your inventory

Create User

Creates a new user

Create Asset

Creates a new asset in your inventory

Create Change

Creates a new change in your service desk

Create Contract

Creates a new contract

Create Problem

Creates a new problem in your service desk

Create Incident

Creates a new incident

Update incident

Updates the details of an existing incident based on incident ID

Fetch incident

Fetches the details of an existing incident by incident ID

What is SolarWinds Service Desk?

Samanage is a customer support platform that helps you manage your incidents, problems, changes, and releases. You can generate reports, track your team's productivity with dashboards, and compare yourself with industry benchmarks.

Helpdesk Customer Support

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

Learn more >

Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

Learn more >

It is amazing what processes can be automated [with Zoho Flow]. It can be difficult to visualize what can be done. Ask the experts at Zoho Flow, they can tell you straight away and if it needs customization they will help you build it! Learn more

Owain ap Rees

Sales Director, Artico

First and the foremost benefit is that Zoho Flow connects the apps that cannot be connected in other ways. With the proper flows, we have all the processes standardized, and the interactions between the different roles in the company are standardized, too. Learn more

Louis Castellano

CEO, Lakeside CNC Group

Fabricroot's manual process of maintaining and managing inventory was then automated using Zoho Flow. Without Zoho Flow, the project would have taken longer to integrate and encountered unknown challenges. Zoho Flow now acts as the backbone of their online business. Learn more

Harnoor Abroll

Technical and Operations Head, TruAct

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