Integrate SolarWinds Service Desk with Twilio
Send information between SolarWinds Service Desk and Twilio automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Send Twilio SMS for new Samanage incidents
Do you want to follow your customer support activities more closely?
This flow automatically sends you an alert on Twilio for every new
incident on Samanage.
How it works
1. A new incident is created in Samanage.
2. Zoho Flow sends you an SMS in Twilio.
Send Twilio SMS for new Samanage incidents
SolarWinds Service Desk + Twilio
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Supported triggers and actions
Integrate SolarWinds Service Desk and Twilio using the below triggers and actions
All Triggers - A trigger kickstarts the flow
New Asset
Triggers when a new asset is created in your inventory
New Problem
Triggers when a new problem is created in your service desk
New Hardware
Triggers when a new hardware is created in your inventory
New Risk
Triggers when a new risk is detected
New Task
Triggers when a new task is created
New Incident
Triggers when a new incident is created
New Release
Triggers when a new release is created in your service desk
New Contract
Triggers when a new contract is created
New Change
Triggers when a new change is created
New User
Triggers when a new user is created
SMS message received
Triggers when a new SMS message is received
WhatsApp message received
Triggers when a new WhatsApp message from a customer is received
SMS message sent or received
Triggers when a new SMS is sent or received
All Actions - Actions are the automated tasks
Create Asset
Creates a new asset in your inventory
Create Contract
Creates a new contract
Create Hardware
Creates a new hardware in your inventory
Create User
Creates a new user
Create Release
Creates a new release in your service desk
Create Solution
Creates a new solution in your service desk
Create Problem
Creates a new problem in your service desk
Create Incident
Creates a new incident
Create Change
Creates a new change in your service desk
Update incident
Updates the details of an existing incident based on incident ID
Fetch incident
Fetches the details of an existing incident by incident ID
Send templated message through SMS, WhatsApp, or Facebook
Sends a templated message through the desired platform
Send SMS or WhatsApp message
Sends a WhatsApp or SMS message to the listed numbers
Fetch message
Fetches the details of a message by its ID
What is SolarWinds Service Desk?
Samanage is a customer support platform that helps you manage your incidents, problems, changes, and releases. You can generate reports, track your team's productivity with dashboards, and compare yourself with industry benchmarks.
What is Twilio?
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Learn more >All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more
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Fabricroot's manual process of maintaining and managing inventory was then automated using Zoho Flow. Without Zoho Flow, the project would have taken longer to integrate and encountered unknown challenges. Zoho Flow now acts as the backbone of their online business. Learn more
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Technical and Operations Head, TruAct
