Integrate Trengo with OpenAI
Send information between Trengo and OpenAI automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Trengo and OpenAI using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket assigned
Triggers when an existing ticket is assigned to an agent
Ticket label added
Triggers when a new label is added to an existing ticket
Outbound message sent
Triggers when a new outbound message is sent
Inbound message received
Triggers when a new inbound message is received
Ticket reopened
Triggers when an existing ticket is reopened
Note created
Triggers when a new internal message is created
Ticket closed
Triggers when an existing ticket is closed
All Actions - Actions are the automated tasks
Send ticket message
Sends a ticket message
Send email
Sends an email to the specified email address
Create contact
Creates a new contact
Assign label for ticket
Assigns the specified label for an existing ticket
Create ticket
Creates a new ticket
Create profile
Creates a new profile
Update profile
Updates the details of an existing profile by ID
Update contact
Updates the details of an existing contact
Fetch contact
Fetches the details of an existing contact using ID, name, phone number, or email address.
Fetch ticket
Fetches the details of an existing ticket by ID
Update ticket custom field
Updates the details of an existing ticket custom field
Fetch contact by ID
Fetches the details of an existing contact using contact ID
Update contact custom field
Updates the details of an existing contact custom field
Create product description
Creates a product description
Generate story
Generates a story based on the given content
Generate tweet
Generates tweet based on the given topic
Parse human date
Converts natural text (“next Friday”, “3 weeks ago”) into exact date
Create completion
Creates an OpenAI completion for the provided prompt and parameters (supports models such as "text-ada-001" and "text-curie-001")
Generate headline
Generates a headline based on the given content
Format address
Converts the raw address text or JSON objects into a standard, formatted address string
Html to text
Removes the html tags and other elements and returns the text content
Label email
Labels the given email
Summarise text
Summarises the given text
Convert list to delimited string
Converts a list of entries given to comma separated values
Extract JSON from text
Extracts the JSON from given text or table
Generate subject line
Creates a concise and engaging email subject line based on the text for email, task, etc
Rewrite for Readability Score
Converts the text to a high readable text
Extract first and last name
Extracts first and last names from the full name
Assess urgency level
Analyzes text (e.g., a support ticket) and returns a label such as High, Medium, or Low urgency for priority queue assignment
Slugify text
Converts text to slug
Convert word to digits
Converts the given words to numbers. E.g., Returns thousand as 1000
Generate an email body
Generates an email body for the given content
Extract URL
Extracts URL from the given data
Mask sensitive data
Removes/hides email, phone, or numeric IDs in text
Reply to review
Creates a reply to a review
Create chat completion
Creates a model response for a given chat conversation using models such as GPT3.5 Turbo, GPT 4, and others
Verify data accuracy
Compares a piece of text against a simple knowledge base (or general knowledge) to flag potential factual errors before publication
Verify compliance with usage policies
Checks whether the content entered complies with OpenAI's usage policies
Create hashtags for social post
Generates a list of relevant, trending, or industry-specific hashtags based on a social media caption input
Generate title
Generates title based on the given text
Convert the text to title case
Converts the given text to title case
Generate essay
Generates an essay based on the content
Punctuate text
Punctuates the given text
Identify language of text
Identifies the ISO code (e.g., "en," "es," "fr") for the primary language in a message
Check moderation
Verifies if text is potentially harmful and returns a score between 0-10
Rephrase text
Rephrases the given text
Generate email reply
Generates an email reply for the given email
What is Trengo?
Trengo is an integrated inbox application that integrates all your communication channels into a single inbox. It helps you collaborate with your team, automate conversations and deliver amazing customer experiences.
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What is OpenAI?
OpenAI is an artificial intelligence research organization tool that provides a variety of AI-related projects and technologies, such as natural language processing, computer vision, and reinforcement learning.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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