Integrate Trengo with touchSMS
Send information between Trengo and touchSMS automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Trengo and touchSMS using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket assigned
Triggers when an existing ticket is assigned to an agent
Ticket label added
Triggers when a new label is added to an existing ticket
Outbound message sent
Triggers when a new outbound message is sent
Inbound message received
Triggers when a new inbound message is received
Ticket reopened
Triggers when an existing ticket is reopened
Note created
Triggers when a new internal message is created
Ticket closed
Triggers when an existing ticket is closed
Optout created
Triggers when a new optout is created
Contact created
Triggers when a new contact is created
All Actions - Actions are the automated tasks
Send ticket message
Sends a ticket message
Send email
Sends an email to the specified email address
Create contact
Creates a new contact
Assign label for ticket
Assigns the specified label for an existing ticket
Create ticket
Creates a new ticket
Create profile
Creates a new profile
Update profile
Updates the details of an existing profile by ID
Update contact
Updates the details of an existing contact
Fetch contact
Fetches the details of an existing contact using ID, name, phone number, or email address.
Fetch ticket
Fetches the details of an existing ticket by ID
Update ticket custom field
Updates the details of an existing ticket custom field
Fetch contact by ID
Fetches the details of an existing contact using contact ID
Update contact custom field
Updates the details of an existing contact custom field
Create optout
Creates a new optout
Create contact
Creates a new contact
Update contact
Updates the details of an existing contact
Fetch contact by search value
Fetches the details of an existing contact using search value
Fetch optout by ID
Fetches the details of an existing optout using ID
Fetch contact by ID
Fetches the details of an existing contact using ID
Fetch optout by search value
Fetches the details of an existing optout using search value
What is Trengo?
Trengo is an integrated inbox application that integrates all your communication channels into a single inbox. It helps you collaborate with your team, automate conversations and deliver amazing customer experiences.
Similar apps
What is touchSMS?
TouchSMS is a SMS provider platform that helps businesses streamline customer communications.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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