Integrate Worksnaps with Groove
Send information between Worksnaps and Groove automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Worksnaps and Groove using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Project created
Triggers when a new project is created
User created
Triggers when a new user is created
Note added
Triggers when a note is added to a ticket
Ticket assigned
Triggers when a ticket is assigned
Ticket priority changed
Triggers when a ticket's priority is changed
Ticket tagged
Triggers when a ticket is tagged
Ticket closed
Triggers when a ticket is closed
Ticket opened
Triggers when a ticket is opened
Customer replied
Triggers when a customer replies to a ticket
Ticket created
Triggers when a new ticket is created
Agent replied
Triggers when an agent replies to a ticket
Customer added
Triggers when a customer is added
Ticket deleted
Triggers when a ticket is deleted from trash
All Actions - Actions are the automated tasks
Create task assignment
Creates a new task assignment
Create time entry
Creates a new offline time entry for the specified user
Create task
Creates a new task
Update task
Updates the details of an existing task
Update project
Updates the details of an existing project
Update time entry
Updates the details of an existing time entry
Fetch task assignment
Fetches the details of an existing task assignment using ID
Fetch project
Fetches the details of an existing project using ID
Fetch task
Fetches the details of an existing task using ID
Fetch time entry
Fetches the details of an existing time entry using ID
Fetch user
Fetches the details of an existing user using ID
Add note
Adds a private note to an existing ticket
Create new ticket
Starts a new ticket for your customer
Assign agent to ticket
Assigns an agent to a ticket
Reopen ticket
Changes the state of a ticket to Opened
Change ticket state
Changes the state of a ticket
Close ticket
Changes the state of a ticket to Closed
Find customer
Fetches customer profile details using email address
What is Worksnaps?
Worksnaps is a remote time-tracking service that tracks user time and activity with visual proof.
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What is Groove?
GrooveHQ is a help desk platform meant for small businesses and startups. It lets you chat with your customers, collaborate on conversations and more.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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