Integrate Zoho Connect with Zoho Desk
Send information between Zoho Connect and Zoho Desk automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Zoho Connect and Zoho Desk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Task updated
Triggers when the details of an existing task is updated
Member removed from network
Triggers when a new member is removed from the selected network
Announcement comment created
Triggers when a new comment is created in announcements
Idea status updated
Triggers when the details of an existing idea status are updated
Poll created
Triggers when a new poll is created
Forum updated
Triggers when an existing forum post is updated
Event updated
Triggers when the details of an existing event is updated
Forum created
Triggers when a new forum is created
Announcement created
Triggers when a new announcement is created
Task status changed
Triggers when the status of an existing task is updated
Member added in group
Triggers when a member added to group
User mentioned in post
Triggers when the configuration user is mentioned in a conversation
Event invited
Triggers when an invitee is added to an event
Idea updated
Triggers when the details of an existing idea are updated
Member added in board
Triggers when a member is added to a board
Status created
Triggers when a new conversation is posted
New task created
Triggers when a new task is created
Question created
Triggers when a new questions is created
Board created
Triggers when a new board is created
Task assigned
Triggers when a task is assigned
Task open
Triggers when a task status is marked as open
Group created
Triggers when a new group is created
Task completed
Triggers when a task is completed in selected board
Task unassigned
Triggers when a task is unassigned
Announcement updated
Triggers when the details of an existing announcement is updated
User mentioned in comment
Triggers when the configuration user is mentioned in a conversation comment
Task reminder
Triggers when a task is created with a reminder
Member removed from board
Triggers when a member is removed from a board
Event created
Triggers when a new event is created
Idea created
Triggers when a new idea is created
Member added in network
Triggers when a new member added to the selected network
Time entry created
Triggers when a new time entry is created in the selected task
Task updated
Triggers when the details of a task is updated in the selected portal
Task created
Triggers when a new task is created in the selected portal
Article updated
Triggers when an existing article is updated
Ticket created
Triggers when a new ticket is created in the selected portal
Ticket approval updated
Triggers when the details of an existing ticket approval are updated
Ticket created or updated
Triggers when a new ticket is created or the details of an existing ticket are updated
Event created
Triggers when a new event is created in the selected portal
Ticket thread added
Triggers when a new ticket thread is added in the selected portal
Account created
Triggers when a new account is created in the selected portal
Agent availability updated
Triggers when the availability of an agent is updated
Ticket approval added
Triggers when a new ticket approval is added
Event updated
Triggers when the details of an event is updated
Call updated
Triggers when the details of a call is updated in the selected portal
Contact updated
Triggers when the details of a contact is updated in the selected portal
Article created
Triggers when a new article is created
Ticket comment added
Triggers when a new ticket comment is added in the selected portal
Ticket updated
Triggers when the details of the selected ticket is updated
Agent updated
Triggers when the details of an agent is updated in the selected portal
Account updated
Triggers when the details of the selected account is updated
Ticket status updated
Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.
Time entry updated
Triggers when a time entry is updated in the selected task
Agent created
Triggers when a new agent is created in the selected portal
Ticket moved
Triggers when a ticket is moved to a different team or department
Call created
Triggers when a new call is created in the selected portal
Contact created
Triggers when a new contact is created in the selected portal
Ticket comment updated
Triggers when the selected ticket comment is updated
Product created
Triggers when a new product is created
All Actions - Actions are the automated tasks
Create group
Creates a new group in the selected network
Create board
Creates a new board
Create conversation
Creates a new conversation in the selected group
Create private task
Creates a new private task
Add comment in post
Adds a comment in the specified post
Create private event
Creates a new private event
Create board from board template
Creates a new board from an existing saved template
Invite user
Invites a user to the selected network
Create forum post
Creates a new forum post
Add member to group
Adds a member to the selected group
Add member to board
Adds a member to the selected board
Create group event
Creates a new group event
Create task in section
Creates a new task in the selected section
Add comment in task
Adds a comment in the specified task
Create checklist
Creates a checklist for the specified task
Archive group
Archives the selected group
Archive board
Archives the selected board
Unarchive board
Unarchives the selected board
Archive task
Archives the selected task
Unarchive group
Unarchives the selected group
Fetch user
Fetches the details of an existing user by email address
Remove member from group
Removes a member from the selected group
Fetch post
Fetches the details of an existing post by ID or metadata
Create topic comment
Creates a comment for the specified topic
Add agent to team
Adds the specified agent to the selected team
Extract ticket key topics - Zia
Extracts key topics of the ticket using Zia's generative AI
Create contract
Creates a new contract for the selected account
Create topic
Creates a new topic
Create agent
Creates a new agent in the selected organization
Create task comment
Creates a new comment in the specified task
Create ticket
Creates a new ticket in the selected organization
Create account
Creates a new account in the selected organization
Add user to group
Adds the specified users to an existing group
Add ticket time entry
Adds time entry for an existing ticket
Create contact comment
Creates a comment in the selected contact
Add task time entry
Adds time entry for an existing task
Create account comment
Creates a new comment in the selected account
Create article
Creates a new article
Generate ticket reply - Zia
Generates a ticket reply using Zia's generative AI
Create custom module record
Creates a new custom module record
Add tag
Adds a tag to the specified ticket
Send email reply
Sends a reply for the specified ticket created in the email channel
Create event
Creates a new event in the selected organization
Request approval for ticket
Requests an approval for an existing ticket from the specified approver
Create product
Creates a new product in the selected organization
Generate ticket summary - Zia
Generates summary of the ticket using Zia's generative AI
Create contact
Creates a new contact in the selected organization
Create call
Creates a new call in the selected organization
Record email reply
Records an email reply from the contact for the specified ticket created in the email channel
Remove tag
Removes a tag from the specified ticket
Create ticket comment
Creates a comment in the selected ticket
Create task
Creates a new task in the selected department
Find ticket tone and sentiment - Zia
Finds a tone and sentiment of the ticket using Zia's generative AI
Update call
Updates the details of the specified call
Update topic
Updates the details of an existing topic
Update agent
Updates the details of an existing agent
Close ticket
Closes the specified tickets
Mark or Unmark ticket as spam
Marks or unmarks the specified ticket as spam
Update account
Updates the selected account
Update agent availability
Updates the availability status of an existing agent
Dissociate accounts to contact
Dissociates the specified account with the specified contact
Remove user from group
Removes the specified users from an existing group
Update task timer
Updates the timer of an existing task
Move ticket
Moves the specified ticket to the selected department
Update task
Updates the details of an existing task
Update article
Updates the details of an existing article
Update custom module record
Updates the details of an existing custom module record
Update call timer
Updates the timer of an existing call
Update KB user status
Updates the status of an existing KB user
Update ticket timer
Updates the timer of an existing ticket
Send custom channel reply
Sends reply for a ticket via the selected channel
Invite contact to the help center
Invites the specified contacts to help center
Update ticket
Updates the details of an existing ticket
Edit ticket time entry
Edits the time entry of an existing ticket
Update ticket comment
Updates the comment for the specified ticket
Associate accounts to contact
Associates the specified account with the specified contact
Update contract
Updates the details of an existing contract
Update contact
Updates the selected contact
Update contact comment
Updates the specified comment in the selected contact
Remove agent from team
Removes the specified agent from the selected team
Update product
Updates the details of the selected product
Fetch contract
Fetches the details of an existing contract
Fetch ticket thread
Fetches an existing ticket thread by unique ID
Fetch product
Fetches the details of an existing product by unique ID or name
Fetch event
Fetches the details of an event based on the selected field
Fetch ticket tags
Fetches ticket tags using ticket ID
Fetch customer happiness
Fetches the happiness feedback of an existing customer
Fetch task
Fetches the details of an existing task by ID
Fetch contact
Fetches a contact by email address, unique ID, or contact name
Fetch custom module record
Fetches the details of an existing custom module record
Fetch KB user
Fetches the details of an existing KB user
Fetch ticket
Fetches the details of an existing ticket
Fetch ticket time entry
Fetches the time entry of an existing ticket
Fetch agent
Fetches the details of an existing agent by ID or email
Fetch account
Fetches an existing account by name or ID
Fetch article
Fetches the details of an existing article
Fetch call
Fetches the details of a call based on the selected field
Trash account
Moves selected account to the recycle bin
Trash contact
Moves selected contact to the recycle bin
Trash ticket
Moves selected ticket to the recycle bin
What is Zoho Connect?
Zoho Connect is team collaboration software that helps teams communicate faster and get work done easily. You can plan tasks with your colleagues, prioritize, and track the progress of work.
What is Zoho Desk?
Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.
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