Integrate Zoho Desk with Apptio Targetprocess
Send information between Zoho Desk and Apptio Targetprocess automatically, without writing any code, using Zoho Flow.
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Create Targetprocess requests for new tickets in Zoho Desk
This flow creates a new request in Targetprocess each time a ticket is added in Zoho Desk. This way, your team members are automatically informed of new customer requests, and can also keep track of their progress.
How it works
1. A new ticket is added in Zoho Desk.
2. Zoho Flow creates a request in Targetprocess.
Create Targetprocess requests for new tickets in Zoho Desk
Zoho Desk + Apptio Targetprocess
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Supported triggers and actions
Integrate Zoho Desk and Apptio Targetprocess using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Agent availability updated
Triggers when the availability of an agent is updated
Article created
Triggers when a new article is created
Event created
Triggers when a new event is created in the selected portal
Call updated
Triggers when the details of a call is updated in the selected portal
Contact created
Triggers when a new contact is created in the selected portal
Ticket comment added
Triggers when a new ticket comment is added in the selected portal
Event updated
Triggers when the details of an event is updated
Ticket comment updated
Triggers when the selected ticket comment is updated
Product created
Triggers when a new product is created
Account updated
Triggers when the details of the selected account is updated
Ticket thread added
Triggers when a new ticket thread is added in the selected portal
Ticket status updated
Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.
Time entry updated
Triggers when a time entry is updated in the selected task
Ticket created or updated
Triggers when a new ticket is created or if the details of an existing ticket are updated
Agent created
Triggers when a new agent is created in the selected portal
Task updated
Triggers when the details of a task is updated in the selected portal
Account created
Triggers when a new account is created in the selected portal
Ticket moved
Triggers when a ticket is moved to a different team or department
Ticket approval added
Triggers when a new ticket approval is added
Time entry created
Triggers when a new time entry is created in the selected task
Task created
Triggers when a new task is created in the selected portal
Contact updated
Triggers when the details of a contact is updated in the selected portal
Ticket created
Triggers when a new ticket is created in the selected portal
Ticket updated
Triggers when the details of the selected ticket is updated
Call created
Triggers when a new call is created in the selected portal
Article updated
Triggers when an existing article is updated
Ticket approval updated
Triggers when the details of an existing ticket approval are updated
Agent updated
Triggers when the details of an agent is updated in the selected portal
New comment
Triggers when a new comment is added
New bug
Triggers when a new bug is created
New task
Triggers when a new task is created
New build
Triggers when a new build is created
New iteration
Triggers when a new iteration is added
New request
Triggers when a new request is created
New feature
Triggers when new feature is created
New release
Triggers when a new release is created
New time record
Triggers when a new time record is created
New user story
Triggers when a new user story is created
New project
Triggers when a new project is created
New team iteration
Triggers when a new team iteration is added
All Actions - Actions are the automated tasks
Create contract
Creates a new contract for the selected account
Create topic
Creates a new topic
Create contact
Creates a new contact in the selected organization
Add ticket time entry
Adds time entry for an existing ticket
Create task
Creates a new task in the selected department
Create contact comment
Creates a comment in the selected contact
Create event
Creates a new event in the selected organization
Create task comment
Creates a new comment in the specified task
Create topic comment
Creates a comment for the specified topic
Send email reply
Sends a reply for the specified ticket created in the email channel
Add tag
Adds a tag to the specified ticket
Create ticket comment
Creates a comment in the selected ticket
Create call
Creates a new call in the selected organization
Remove tag
Removes a tag from the specified ticket
Add user to group
Adds the specified users to an existing group
Create account
Creates a new account in the selected organization
Add task time entry
Adds time entry for an existing task
Request approval for ticket
Requests an approval for an existing ticket from the specified approver
Create agent
Creates a new agent in the selected organization
Create ticket
Creates a new ticket in the selected organization
Create article
Creates a new article
Create product
Creates a new product in the selected organization
Update contact
Updates the selected contact
Update task timer
Updates the timer of an existing task
Update ticket comment
Updates the comment for the specified ticket
Update agent availability
Updates the availability status of an existing agent
Send custom channel reply
Sends reply for a ticket via the selected channel
Move ticket
Moves the specified ticket to the selected department
Invite contact to the help center
Invites the specified contacts to help center
Update article
Updates the details of an existing article
Update task
Updates the details of an existing task
Close ticket
Closes the specified tickets
Update contact comment
Updates the specified comment in the selected contact
Update ticket timer
Updates the timer of an existing ticket
Update contract
Updates the details of an existing contract
Edit ticket time entry
Edits the time entry of an existing ticket
Update call timer
Updates the timer of an existing call
Update product
Updates the details of the selected product
Update call
Updates the details of the specified call
Update topic
Updates the details of an existing topic
Remove user from group
Removes the specified users from an existing group
Mark or Unmark ticket as spam
Marks or unmarks the specified ticket as spam
Update KB user status
Updates the status of an existing KB user
Update account
Updates the selected account
Update agent
Updates the details of an existing agent
Update ticket
Updates the details of an existing ticket
Fetch agent
Fetches the details of an existing agent by ID or email
Fetch ticket time entry
Fetches the time entry of an existing ticket
Fetch ticket
Fetches the details of an existing ticket
Fetch task
Fetches the details of an existing task by ID
Fetch event
Fetches the details of an event based on the selected field
Fetch contract
Fetches the details of an existing contract
Fetch customer happiness
Fetches the happiness feedback of an existing customer
Fetch product
Fetches the details of an existing product by unique ID or name
Fetch ticket thread
Fetches ticket thread by its unique ID
Fetch KB user
Fetches the details of an existing KB user
Fetch call
Fetches the details of a call based on the selected field
Fetch ticket tags
Fetches ticket tags using ticket ID
Fetch account
Fetches an existing account by name or ID
Fetch contact
Fetches a contact by email address, unique ID, or contact name
Fetch article
Fetches the details of an existing article
Trash ticket
Moves selected ticket to the recycle bin
Trash account
Moves selected account to the recycle bin
Trash contact
Moves selected contact to the recycle bin
Create request
Creates a new request
Add requester to request
Creates a new requester and adds them to an existing request
Create build
Creates a new build
Add comment
Adds a new comment to an existing entity
Create user story
Creates a new user story
Create time record
Creates a new time record
Create bug
Creates a new bug
Create feature
Creates a new feature
Create task
Creates a new task
What is Zoho Desk?
Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.
Similar apps
What is Apptio Targetprocess?
Targetprocess is a project management tool that lets you track activities, share boards, and build custom reports.
Similar apps
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