Integrate Zoho Desk with OpenAI
Send information between Zoho Desk and OpenAI automatically, without writing any code, using Zoho Flow.
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Create a ticket's reply as a comment for a ticket in Zoho Desk using OpenAI
How it works
Create a ticket's reply as a comment for a ticket in Zoho Desk using OpenAI
Zoho Desk + OpenAI
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Supported triggers and actions
Integrate Zoho Desk and OpenAI using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Product created
Triggers when a new product is created
Agent created
Triggers when a new agent is created in the selected portal
Time entry updated
Triggers when a time entry is updated in the selected task
Call created
Triggers when a new call is created in the selected portal
Ticket moved
Triggers when a ticket is moved to a different team or department
Agent updated
Triggers when the details of an agent is updated in the selected portal
Ticket updated
Triggers when the details of the selected ticket is updated
Ticket status updated
Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.
Account updated
Triggers when the details of the selected account is updated
Contact updated
Triggers when the details of a contact is updated in the selected portal
Agent channel availability manually updated
Triggers when the channel availability of an agent is manually updated
Article updated
Triggers when an existing article is updated
Ticket created or updated
Triggers when a new ticket is created or the details of an existing ticket are updated
Ticket approval updated
Triggers when the details of an existing ticket approval are updated
Time entry created
Triggers when a new time entry is created in the selected task
Task created
Triggers when a new task is created in the selected portal
Task updated
Triggers when the details of a task is updated in the selected portal
Ticket comment updated
Triggers when the selected ticket comment is updated
Ticket approval added
Triggers when a new ticket approval is added
Call updated
Triggers when the details of a call is updated in the selected portal
Event updated
Triggers when the details of an event is updated
Ticket thread added
Triggers when a new ticket thread is added in the selected portal
Event created
Triggers when a new event is created in the selected portal
Agent availability updated
Triggers when the availability of an agent is updated
Account created
Triggers when a new account is created in the selected portal
Ticket created
Triggers when a new ticket is created in the selected portal
Ticket comment added
Triggers when a new ticket comment is added in the selected portal
Article created
Triggers when a new article is created
Contact created
Triggers when a new contact is created in the selected portal
All Actions - Actions are the automated tasks
Generate ticket summary - Zia
Generates summary of the ticket using Zia's generative AI
Create product
Creates a new product in the selected organization
Create call
Creates a new call in the selected organization
Create contact
Creates a new contact in the selected organization
Create agent
Creates a new agent in the selected organization
Create account
Creates a new account in the selected organization
Create ticket
Creates a new ticket in the selected organization
Find ticket tone and sentiment - Zia
Finds a tone and sentiment of the ticket using Zia's generative AI
Remove tag
Removes a tag from the specified ticket
Record email reply
Records an email reply from the contact for the specified ticket created in the email channel
Create task
Creates a new task in the selected department
Create ticket comment
Creates a comment in the selected ticket
Create account comment
Creates a new comment in the selected account
Create custom module record
Creates a new custom module record
Generate ticket reply - Zia
Generates a ticket reply using Zia's generative AI
Add ticket time entry
Adds time entry for an existing ticket
Add user to group
Adds the specified users to an existing group
Add task time entry
Adds time entry for an existing task
Create contact comment
Creates a comment in the selected contact
Create task comment
Creates a new comment in the specified task
Create topic
Creates a new topic
Create contract
Creates a new contract for the selected account
Create topic comment
Creates a comment for the specified topic
Send email reply
Sends a reply for the specified ticket created in the email channel
Add tag
Adds a tag to the specified ticket
Request approval for ticket
Requests an approval for an existing ticket from the specified approver
Create event
Creates a new event in the selected organization
Create article
Creates a new article
Extract ticket key topics - Zia
Extracts key topics of the ticket using Zia's generative AI
Add agent to team
Adds the specified agent to the selected team
Close ticket
Closes the specified tickets
Update agent availability
Updates the availability status of an existing agent
Update account
Updates the selected account
Update call
Updates the details of the specified call
Update agent
Updates the details of an existing agent
Update topic
Updates the details of an existing topic
Edit ticket time entry
Edits the time entry of an existing ticket
Update ticket
Updates the details of an existing ticket
Update product
Updates the details of the selected product
Update contact
Updates the selected contact
Update contract
Updates the details of an existing contract
Remove agent from team
Removes the specified agent from the selected team
Update contact comment
Updates the specified comment in the selected contact
Mark or Unmark ticket as spam
Marks or unmarks the specified ticket as spam
Update call timer
Updates the timer of an existing call
Update custom module record
Updates the details of an existing custom module record
Remove user from group
Removes the specified users from an existing group
Dissociate accounts to contact
Dissociates the specified account with the specified contact
Move ticket
Moves the specified ticket to the selected department
Update task timer
Updates the timer of an existing task
Associate accounts to contact
Associates the specified account with the specified contact
Update ticket comment
Updates the comment for the specified ticket
Update ticket timer
Updates the timer of an existing ticket
Update KB user status
Updates the status of an existing KB user
Invite contact to the help center
Invites the specified contacts to help center
Send custom channel reply
Sends reply for a ticket via the selected channel
Update article
Updates the details of an existing article
Update task
Updates the details of an existing task
Fetch article
Fetches the details of an existing article
Fetch account
Fetches an existing account by name or ID
Fetch customer happiness
Fetches the happiness feedback of an existing customer
Fetch contract
Fetches the details of an existing contract
Fetch product
Fetches the details of an existing product by unique ID or name
Fetch ticket thread
Fetches an existing ticket thread by unique ID
Fetch custom module record
Fetches the details of an existing custom module record
Fetch call
Fetches the details of a call based on the selected field
Fetch agent
Fetches the details of an existing agent by ID or email
Fetch ticket time entry
Fetches the time entry of an existing ticket
Fetch custom module record by ID
Fetches the details of an existing custom module record by record ID
Fetch contact
Fetches a contact by email address, unique ID, or contact name
Fetch ticket
Fetches the details of an existing ticket
Fetch KB user
Fetches the details of an existing KB user
Fetch ticket tags
Fetches ticket tags using ticket ID
Fetch event
Fetches the details of an event based on the selected field
Fetch task
Fetches the details of an existing task by ID
Trash contact
Moves selected contact to the recycle bin
Trash account
Moves selected account to the recycle bin
Trash ticket
Moves selected ticket to the recycle bin
Create product description
Creates a product description
Generate story
Generates a story based on the given content
Generate tweet
Generates tweet based on the given topic
Parse human date
Converts natural text (“next Friday”, “3 weeks ago”) into exact date
Create completion
Creates an OpenAI completion for the provided prompt and parameters (supports models such as "text-ada-001" and "text-curie-001")
Generate headline
Generates a headline based on the given content
Format address
Converts the raw address text or JSON objects into a standard, formatted address string
Html to text
Removes the html tags and other elements and returns the text content
Label email
Labels the given email
Summarise text
Summarises the given text
Convert list to delimited string
Converts a list of entries given to comma separated values
Extract JSON from text
Extracts the JSON from given text or table
Generate subject line
Creates a concise and engaging email subject line based on the text for email, task, etc
Rewrite for Readability Score
Converts the text to a high readable text
Extract first and last name
Extracts first and last names from the full name
Assess urgency level
Analyzes text (e.g., a support ticket) and returns a label such as High, Medium, or Low urgency for priority queue assignment
Slugify text
Converts text to slug
Convert word to digits
Converts the given words to numbers. E.g., Returns thousand as 1000
Generate an email body
Generates an email body for the given content
Extract URL
Extracts URL from the given data
Mask sensitive data
Removes/hides email, phone, or numeric IDs in text
Reply to review
Creates a reply to a review
Create chat completion
Creates a model response for a given chat conversation using models such as GPT3.5 Turbo, GPT 4, and others
Verify data accuracy
Compares a piece of text against a simple knowledge base (or general knowledge) to flag potential factual errors before publication
Verify compliance with usage policies
Checks whether the content entered complies with OpenAI's usage policies
Create hashtags for social post
Generates a list of relevant, trending, or industry-specific hashtags based on a social media caption input
Generate title
Generates title based on the given text
Convert the text to title case
Converts the given text to title case
Generate essay
Generates an essay based on the content
Punctuate text
Punctuates the given text
Identify language of text
Identifies the ISO code (e.g., "en," "es," "fr") for the primary language in a message
Check moderation
Verifies if text is potentially harmful and returns a score between 0-10
Rephrase text
Rephrases the given text
Generate email reply
Generates an email reply for the given email
What is Zoho Desk?
Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.
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What is OpenAI?
OpenAI is an artificial intelligence research organization tool that provides a variety of AI-related projects and technologies, such as natural language processing, computer vision, and reinforcement learning.
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