Integrate Zoho Desk with Zoho WorkDrive
Send information between Zoho Desk and Zoho WorkDrive automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Zoho Desk and Zoho WorkDrive using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Product created
Triggers when a new product is created
Agent created
Triggers when a new agent is created in the selected portal
Time entry updated
Triggers when a time entry is updated in the selected task
Call created
Triggers when a new call is created in the selected portal
Ticket moved
Triggers when a ticket is moved to a different team or department
Agent updated
Triggers when the details of an agent is updated in the selected portal
Ticket updated
Triggers when the details of the selected ticket is updated
Ticket status updated
Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.
Account updated
Triggers when the details of the selected account is updated
Contact updated
Triggers when the details of a contact is updated in the selected portal
Agent channel availability manually updated
Triggers when the channel availability of an agent is manually updated
Article updated
Triggers when an existing article is updated
Ticket created or updated
Triggers when a new ticket is created or the details of an existing ticket are updated
Ticket approval updated
Triggers when the details of an existing ticket approval are updated
Time entry created
Triggers when a new time entry is created in the selected task
Task created
Triggers when a new task is created in the selected portal
Task updated
Triggers when the details of a task is updated in the selected portal
Ticket comment updated
Triggers when the selected ticket comment is updated
Ticket approval added
Triggers when a new ticket approval is added
Call updated
Triggers when the details of a call is updated in the selected portal
Event updated
Triggers when the details of an event is updated
Ticket thread added
Triggers when a new ticket thread is added in the selected portal
Event created
Triggers when a new event is created in the selected portal
Agent availability updated
Triggers when the availability of an agent is updated
Account created
Triggers when a new account is created in the selected portal
Ticket created
Triggers when a new ticket is created in the selected portal
Ticket comment added
Triggers when a new ticket comment is added in the selected portal
Article created
Triggers when a new article is created
Contact created
Triggers when a new contact is created in the selected portal
File renamed
Triggers when a file is renamed
Folder event occurred
Triggers when a new folder event has occurred
File created
Triggers when a new file is created
File downloaded
Triggers when a file is downloaded
Folder downloaded
Triggers when a folder is downloaded
File moved
Triggers when a file is moved from a folder
File updated
Triggers when the details of an existing file are updated
File event occurred
Triggers when a new file event has occurred
Folder created
Triggers when a new folder is created
Folder renamed
Triggers when a folder is renamed
Folder moved
Triggers when a folder is moved
Team folder created
Triggers when a new team folder is created
All Actions - Actions are the automated tasks
Generate ticket summary - Zia
Generates summary of the ticket using Zia's generative AI
Create product
Creates a new product in the selected organization
Create call
Creates a new call in the selected organization
Create contact
Creates a new contact in the selected organization
Create agent
Creates a new agent in the selected organization
Create account
Creates a new account in the selected organization
Create ticket
Creates a new ticket in the selected organization
Find ticket tone and sentiment - Zia
Finds a tone and sentiment of the ticket using Zia's generative AI
Remove tag
Removes a tag from the specified ticket
Record email reply
Records an email reply from the contact for the specified ticket created in the email channel
Create task
Creates a new task in the selected department
Create ticket comment
Creates a comment in the selected ticket
Create account comment
Creates a new comment in the selected account
Create custom module record
Creates a new custom module record
Generate ticket reply - Zia
Generates a ticket reply using Zia's generative AI
Add ticket time entry
Adds time entry for an existing ticket
Add user to group
Adds the specified users to an existing group
Add task time entry
Adds time entry for an existing task
Create contact comment
Creates a comment in the selected contact
Create task comment
Creates a new comment in the specified task
Create topic
Creates a new topic
Create contract
Creates a new contract for the selected account
Create topic comment
Creates a comment for the specified topic
Send email reply
Sends a reply for the specified ticket created in the email channel
Add tag
Adds a tag to the specified ticket
Request approval for ticket
Requests an approval for an existing ticket from the specified approver
Create event
Creates a new event in the selected organization
Create article
Creates a new article
Extract ticket key topics - Zia
Extracts key topics of the ticket using Zia's generative AI
Add agent to team
Adds the specified agent to the selected team
Close ticket
Closes the specified tickets
Update agent availability
Updates the availability status of an existing agent
Update account
Updates the selected account
Update call
Updates the details of the specified call
Update agent
Updates the details of an existing agent
Update topic
Updates the details of an existing topic
Edit ticket time entry
Edits the time entry of an existing ticket
Update ticket
Updates the details of an existing ticket
Update product
Updates the details of the selected product
Update contact
Updates the selected contact
Update contract
Updates the details of an existing contract
Remove agent from team
Removes the specified agent from the selected team
Update contact comment
Updates the specified comment in the selected contact
Mark or Unmark ticket as spam
Marks or unmarks the specified ticket as spam
Update call timer
Updates the timer of an existing call
Update custom module record
Updates the details of an existing custom module record
Remove user from group
Removes the specified users from an existing group
Dissociate accounts to contact
Dissociates the specified account with the specified contact
Move ticket
Moves the specified ticket to the selected department
Update task timer
Updates the timer of an existing task
Associate accounts to contact
Associates the specified account with the specified contact
Update ticket comment
Updates the comment for the specified ticket
Update ticket timer
Updates the timer of an existing ticket
Update KB user status
Updates the status of an existing KB user
Invite contact to the help center
Invites the specified contacts to help center
Send custom channel reply
Sends reply for a ticket via the selected channel
Update article
Updates the details of an existing article
Update task
Updates the details of an existing task
Fetch article
Fetches the details of an existing article
Fetch account
Fetches an existing account by name or ID
Fetch customer happiness
Fetches the happiness feedback of an existing customer
Fetch contract
Fetches the details of an existing contract
Fetch product
Fetches the details of an existing product by unique ID or name
Fetch ticket thread
Fetches an existing ticket thread by unique ID
Fetch custom module record
Fetches the details of an existing custom module record
Fetch call
Fetches the details of a call based on the selected field
Fetch agent
Fetches the details of an existing agent by ID or email
Fetch ticket time entry
Fetches the time entry of an existing ticket
Fetch custom module record by ID
Fetches the details of an existing custom module record by record ID
Fetch contact
Fetches a contact by email address, unique ID, or contact name
Fetch ticket
Fetches the details of an existing ticket
Fetch KB user
Fetches the details of an existing KB user
Fetch ticket tags
Fetches ticket tags using ticket ID
Fetch event
Fetches the details of an event based on the selected field
Fetch task
Fetches the details of an existing task by ID
Trash contact
Moves selected contact to the recycle bin
Trash account
Moves selected account to the recycle bin
Trash ticket
Moves selected ticket to the recycle bin
Create embed code
Creates an embed code for the specified file or folder
Create download link
Creates a customized download link for the specified file or folder
Associate data template
Associates an existing data template with the selected file
Create comment
Creates a new comment in the specified file
Add member to team folder
Adds a member to the specified team folder
Add label
Adds a new label to the specified resource
Fetch or create folder
Fetches the details of an existing folder. If the folder does not exist, a new folder is created.
Create collection link
Creates a new collection link
Create external share link
Creates a customized external share link
Create team folder
Creates a new team folder
Create blank file
Creates a file in the specified folder
Create folder
Creates a new folder in the selected path
Move file or folder to trash
Moves the specified file or folder to trash
Share file or folder
Shares a file or folder within your organization or external users
Add group to team folder
Adds a group to the specified team folder
Move file or folder
Moves the specified file or folder
Follow file or folder
Follows the specified file or folder for new updates
Update external share link
Updates the customized external share link
Update file or folder share permission
Updates the share permission for the specified file or folder
Copy file or folder
Creates a copy of the specified file or folder
Rename file or folder
Renames the specified file or folder
Unfollow file or folder
Unfollows the specified file or folder
Fetch file or folder by ID
Fetches the details of an existing file or folder by ID
Fetch data template
Fetches the details of an existing data template
Fetch file - By name
Fetches the details of a file by name
Fetch folder
Fetches the details of a folder by name
Fetch file - By keyword
Fetches the details of a file by keyword in the name or content
Remove share link
Removes the specified share link
Remove label
Removes an existing label from the specified resource
What is Zoho Desk?
Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.
Similar apps
What is Zoho WorkDrive?
Similar apps
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Logic
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more
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