Integrate Zoho Forms with Freshservice

Send information between Zoho Forms and Freshservice automatically, without writing any code, using Zoho Flow.

Explore prebuilt integration flows to get started

[esc]

Create Freshservice tickets for entries in Zoho Forms

This flow creates a new ticket in Freshservice each time an entry is submitted in Zoho Forms. This way, any new customer feedback reaches your team instantly.

How it works

1. A new entry is submitted in Zoho Forms. 

2. Zoho Flow creates a ticket in Freshservice.

Use this flow
+

Create Freshservice tickets for entries in Zoho Forms

Freshservice + Zoho Forms

Build your own integrations between Zoho Forms and Freshservice

Connect Zoho Forms and Freshservice with over 900+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate Zoho Forms and Freshservice using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Entry submitted - New version

Triggers when a new entry is submitted in the selected form

Entry submitted - Old version

Triggers when a new entry is submitted in the selected form

Updated problem

Triggers when any detail of a problem is updated

Problem created

Triggers when a new problem is created

Ticket created

Triggers when a new ticket is created

Release created

Triggers when a new release is created

Asset updated

Triggers when the details of an asset is updated

Updated release

Triggers when any detail of a release is updated

Updated ticket

Triggers when any detail of a ticket is updated

Asset created

Triggers when a new asset is created

All Actions - Actions are the automated tasks

Create asset

Creates a new asset

Create requester

Creates a new requester

Create contract

Creates a new contract

Create release

Creates a new release

Create department

Creates a new department

Create reply conversation

Creates a new reply conversation for the ticket

Create ticket note

Creates a new ticket note

Create problem

Creates a new problem

Create ticket

Creates a new ticket

Update asset

Updates the details of an existing asset

Update problem

Updates the details of an existing problem

Update ticket

Updates the details of an existing ticket

Fetch ticket

Fetches the details of a ticket by its subject and the requester's ID/email address

Fetch department

Fetches the details of an existing department by its name or ID

Fetch agent

Fetches the details of an existing agent by email or ID

Fetch asset

Fetches the details of an existing asset by either its name or ID

Fetch requester

Fetches the details of an existing requester by email or ID

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch asset attribute

Fetches the details of an asset type's attribute (product or vendor) by its name

What is Zoho Forms?

Zoho Forms is a form builder solution that helps you create, share, and collect data through forms for all your business needs. You can also create custom data reports, configure email notifications, assign tasks and approvals to your team mates, and personalize your customer follow-up process.

Forms Popular Zoho

What is Freshservice?

Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.

Server Monitoring

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

Learn more >

Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

Learn more >

Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

Learn more >

In other words, we use Zoho Flow as the business process designer, where our apps are connected according to the actual, real-life interactions. The most measurable benefit is that we do not have the 'forgotten repairs' anymore. Learn more

Louis Castellano

CEO, Lakeside CNC Group

We chose Zoho Flow for its ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.

Julien Granjean

CEO, iDAYit

Zoho Flow has revolutionized our integration process, allowing us to transfer data seamlessly across multiple platforms without the need for coding. It has eliminated tedious and time-consuming tasks, making our workflow more efficient and saving us valuable time and effort. Zoho Flow is a game-changer for us, and I highly recommend it to anyone looking to streamline their business processes. Learn more

Toto

Technical Engineer, Master Liveaboards

Watch Zoho Flow in action

Play video

Endless integrations. End to manual work.

SIGN UP TODAY