Integrate Zoho FSM with Front
Send information between Zoho FSM and Front automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Zoho FSM and Front using the below triggers and actions
All Triggers - A trigger kickstarts the flow
New module entry
Triggers when a new module entry is added
Updated module entry
Triggers when the details of an existing module entry is updated
New outbound message
Triggers when a message is sent
New inbound message
Triggers when a new message is received
New tag added to message
Triggers when a tag is added to a message
New comment
Triggers when a new comment is posted in a conversation
All Actions - Actions are the automated tasks
Create module entry
Creates a new entry in the selected module
Update module entry
Updates the details of an existing record by entry ID
Fetch module entry
Fetches the details of an existing record by entry ID
Send message
Sends a message starting a new conversation in the selected channel
Send reply
Sends a reply to the selected conversation
Create contact
Creates a new contact
What is Zoho FSM?
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What is Front?
Front is an AI-powered customer service platform that enables businesses to bring all support channels into a single workspace, helping teams collaborate on requests and automate manual processes.
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Webhook triggers
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