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Create Zendesk tickets when chats are missed in Zoho SalesIQ


Answering visitor chats assists in generating leads and missing chats end up as lost leads. This flow will create a ticket in Zendesk when a conversation is missed in Zoho SalesIQ.

How it works
1) A conversation is missed in Zoho SalesIQ.
2) Zoho Flow creates a ticket for it in Zendesk.
Use this flow
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Create Zendesk tickets when chats are missed in Zoho SalesIQ

Zoho SalesIQ + Zendesk

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Supported triggers and actions

All Triggers - A trigger kickstarts the flow

Conversation completed

Triggers when a conversation is completed. Available for SalesIQ Enterprise users only.

Conversation rated

Triggers when a conversation is rated. Available for SalesIQ Enterprise users only.

Conversation created

Triggers when a new conversation is created. Available for SalesIQ Enterprise users only.

Conversation missed

Triggers when a conversation is missed. Available for SalesIQ Enterprise users only.

Operator added

Triggers when a new operator is added

All Actions - Actions are the automated tasks

Associate operators to department

Associates operators to the selected department

Create article

Creates a new article

Send message to latest conversation

Sends a message to the latest conversation

Disable department

Disables the selected department

Enable department

Enables the selected department

Update operator status

Updates the status of an existing operator

What is Zoho SalesIQ?

Zoho SalesIQ is live chat software that lets you track visitors, identify prospects, and monitor agent performance in real time.

Bulid comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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Zoho Flow was the deal-maker for the whole Zoho platform. For everyone who wants to use more than one Zoho app, Zoho Flow is a must. Know more

Louis Castellano

CEO, Lakeside CNC Group

Zoho Flow has helped us add a new sales channel. It has helped us integrate our existing and new sales channels, and manage our inventory in real time. Know more

Siddharth Ahuja

CEO, Fabricroot

With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Know more

Toto

Technical Engineer, Master Liveaboards

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