Integrate Azure DevOps with Freshservice

Send information between Azure DevOps and Freshservice automatically, without writing any code, using Zoho Flow.

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Supported triggers and actions

Integrate Azure DevOps and Freshservice using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Code pushed

Triggers when a code is pushed to Github

Work item created

Triggers when a work item is created

Comment added to work item

Triggers when a comment is added to a work item

Work item updated

Triggers when a work item is updated

Build completed

Triggers when a build is completed

Updated problem

Triggers when any detail of a problem is updated

Asset created

Triggers when a new asset is created

Change created

Triggers when a new change is created

Ticket created

Triggers when a new ticket is created

Change updated

Triggers when any detail of a change is updated

Asset updated

Triggers when the details of an asset is updated

Problem created

Triggers when a new problem is created

Updated ticket

Triggers when any detail of a ticket is updated

Release created

Triggers when a new release is created

Updated release

Triggers when any detail of a release is updated

All Actions - Actions are the automated tasks

Create work item

Creates a new work item

Relate workitem

Relates workitem with another

Add comment to work item

Adds a comment to the specified work item

Update work item

Updates the specified work item based on ID

Create problem

Creates a new problem

Add device to software

Adds a new device to the specified software

Create requester

Creates a new requester

Create department

Creates a new department

Create change

Creates a new change

Create contract

Creates a new contract

Create release

Creates a new release

Create reply conversation

Creates a new reply conversation for the ticket

Create ticket note

Creates a new ticket note

Create asset

Creates a new asset

Create ticket

Creates a new ticket

Update problem

Updates the details of an existing problem

Update asset

Updates the details of an existing asset

Update ticket

Updates the details of an existing ticket

Fetch requester

Fetches the details of an existing requester by email or ID

Fetch asset attribute

Fetches the details of an asset type's attribute (product or vendor) by its name

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch asset

Fetches the details of an existing asset by either its name or ID

Fetch department

Fetches the details of an existing department by its name or ID

Fetch ticket

Fetches the details of a ticket by its subject and the requester's ID/email address

Fetch agent

Fetches the details of an existing agent by email or ID

What is Azure DevOps?

Azure DevOps is a Microsoft product that provides version control, reporting, requirements management, project management, automated builds and more.

What is Freshservice?

Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.

Server Monitoring

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more

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CEO, Lakeside CNC Group

Zoho Flow has helped us add a new sales channel. It has helped us integrate our existing and new sales channels, and manage our inventory in real time. Learn more

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CEO, Fabricroot

Zoho Flow has truly empowered us to get real-time results and go paperless, saving us weeks of manual work. It's an indispensable tool for our business. Learn more

Toto

Technical Engineer, Master Liveaboards

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