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Create business workflows for Freshservice without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.

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Supported triggers and actions

All Triggers - A trigger kickstarts the flow

Updated ticket

Triggers when any detail of a ticket is updated

Updated release

Triggers when any detail of a release is updated

Problem created

Triggers when a new problem is created

Release created

Triggers when a new release is created

Updated problem

Triggers when any detail of a problem is updated

Ticket created

Triggers when a new ticket is created

All Actions - Actions are the automated tasks

Create requester

Creates a new requester

Create department

Creates a new department

Create ticket

Creates a new ticket

Create asset

Creates a new asset

Create release

Creates a new release

Create problem

Creates a new problem

Create contract

Creates a new contract

Update asset

Updates the details of an existing asset

Update problem

Updates the details of an existing problem

Update ticket

Updates the details of an existing ticket

Fetch asset attribute

Fetches the details of an asset type's attribute (product or vendor) by its name

Fetch asset

Fetches the details of an existing asset by either its name or ID

Fetch ticket

Fetches the details of a ticket by its subject and the requester's ID/email address

Fetch department

Fetches the details of an existing department by its name or ID

Fetch requester

Fetches the details of an existing requester by email or ID

Fetch agent

Fetches the details of an existing agent by email or ID

What is Freshservice?

Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.

Server Monitoring

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Know more

Louis Castellano

CEO, Lakeside CNC Group

We use Zoho Flow to connect Zoho Subscriptions with JotForm. As our customers fill their preferences in JotForm, Zoho Flow passes it to Zoho Subscriptions and creates a subscription automatically. It was impressive that we were able to configure all this on a simple drag-and-drop interface!

Josh Lucas

Head of Operations, AAA Band Rentals

Fabricroot's manual process of maintaining and managing inventory was then automated using Zoho Flow. Without Zoho Flow, the project would have taken longer to integrate and encountered unknown challenges. Zoho Flow now acts as the backbone of their online business. Know more

Harnoor Abroll

Technical and Operations Head, TruAct

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