Integrate Freshservice with 700+ apps
Create business workflows for Freshservice without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.
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Supported triggers and actions
All Triggers - A trigger kickstarts the flow
Updated ticket
Triggers when any detail of a ticket is updated
Updated release
Triggers when any detail of a release is updated
Problem created
Triggers when a new problem is created
Release created
Triggers when a new release is created
Updated problem
Triggers when any detail of a problem is updated
Ticket created
Triggers when a new ticket is created
All Actions - Actions are the automated tasks
Create requester
Creates a new requester
Create department
Creates a new department
Create ticket
Creates a new ticket
Create asset
Creates a new asset
Create release
Creates a new release
Create problem
Creates a new problem
Create contract
Creates a new contract
Update asset
Updates the details of an existing asset
Update problem
Updates the details of an existing problem
Update ticket
Updates the details of an existing ticket
Fetch asset attribute
Fetches the details of an asset type's attribute (product or vendor) by its name
Fetch asset
Fetches the details of an existing asset by either its name or ID
Fetch ticket
Fetches the details of a ticket by its subject and the requester's ID/email address
Fetch department
Fetches the details of an existing department by its name or ID
Fetch requester
Fetches the details of an existing requester by email or ID
Fetch agent
Fetches the details of an existing agent by email or ID
What is Freshservice?
Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Know more
Louis Castellano
CEO, Lakeside CNC Group
We use Zoho Flow to connect Zoho Subscriptions with JotForm. As our customers fill their preferences in JotForm, Zoho Flow passes it to Zoho Subscriptions and creates a subscription automatically. It was impressive that we were able to configure all this on a simple drag-and-drop interface!
Josh Lucas
Head of Operations, AAA Band Rentals
Fabricroot's manual process of maintaining and managing inventory was then automated using Zoho Flow. Without Zoho Flow, the project would have taken longer to integrate and encountered unknown challenges. Zoho Flow now acts as the backbone of their online business. Know more
Harnoor Abroll
Technical and Operations Head, TruAct
