
Integrate Groove with 700+ apps
Create business workflows for Groove without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.

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Supported triggers and actions
All Triggers - A trigger kickstarts the flow

Ticket assigned
Triggers when a ticket is assigned

Ticket closed
Triggers when a ticket is closed

Ticket deleted
Triggers when a ticket is deleted from trash

Ticket opened
Triggers when a ticket is opened

Ticket priority changed
Triggers when a ticket's priority is changed

Customer replied
Triggers when a customer replies to a ticket

Ticket tagged
Triggers when a ticket is tagged

Ticket created
Triggers when a new ticket is created

Agent replied
Triggers when an agent replies to a ticket

Note added
Triggers when a note is added to a ticket

Customer added
Triggers when a customer is added
All Actions - Actions are the automated tasks

Add note
Adds a private note to an existing ticket

Create new ticket
Starts a new ticket for your customer

Change ticket state
Changes the state of a ticket

Close ticket
Changes the state of a ticket to Closed

Assign agent to ticket
Assigns an agent to a ticket

Reopen ticket
Changes the state of a ticket to Opened

Find customer
Fetches customer profile details using email address
What is Groove?
GrooveHQ is a help desk platform meant for small businesses and startups. It lets you chat with your customers, collaborate on conversations and more.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >