Integrate Usedesk with Breeze

Send information between Usedesk and Breeze automatically, without writing any code, using Zoho Flow.

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Create a task in Breeze for new tickets created in Usedesk

Efficiently address customer concerns by promptly creating tasks. This flow will generate a task within your Breeze for fresh tickets initiated in Usedesk.

How it works
  1. The flow triggers when a new ticket is created in Usedesk.
  2. Zoho Flow creates a new task in Breeze.
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Create a task in Breeze for new tickets created in Usedesk

Usedesk + Breeze

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Supported triggers and actions

Integrate Usedesk and Breeze using the below triggers and actions

All Triggers - A trigger kickstarts the flow

New ticket

Triggers when a new ticket is created

New client

Triggers when a new client is created

Task updated

Triggers when a task is updated

Project created

Triggers when a new project is created

Task created

Triggers when a new task is created

All Actions - Actions are the automated tasks

Send chat message

Sends a chat message to the client in chat

Create client

Create a new client

Add comment

Add a comment to a ticket

Create agent

Creates a new agent

Create chat

Create a chat or send messages to an existing chat on behalf of the client

Create ticket

Create a new ticket

Update agent

Updates an existing agent

Update client

Update details of a client

Update ticket

Update details of a ticket

Fetch agent by ID

Fetch details of an agent using id

Fetch client

Fetch details of a client using id

Fetch agent by email

Fetch details of an agent using email id

Fetch ticket

Fetch details of a ticket using ticket id

Create to-do list

Creates a new to-do list for a task

Create task

Creates a new task

Create project

Creates a new project

Create to-do

Creates a new to-do in to-do list

What is Usedesk?

Usedesk customer support application

Customer Support Helpdesk

What is Breeze?

Breeze is a simple project management application that provides features like boards, time tracking, to-dos and more.

Project Management

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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Zoho Flow is the powerhouse of Zoho One! Native app integrations inside Zoho One have their limitations, but Zoho Flow can easily address them. It has enabled me to use Zoho's applications as per my business, without making any process changes. It ensures that we can cater to more customers with the same resources. By automating our admin work, Zoho Flow has helped us save over $65,000 AUD/year.

Greg Szabo

Operations Manager, Package Mate

With Zoho Flow, we've been able to handle more projects, serve clients faster, and eliminate manual work across the board, saving over 180 hours annually. It's become an essential part of how we operate.

Hitesh Matlani

Director - Business Development and Operations, Avid Brio

With Zoho Flow as our integration engine, our productivity has increased at least five times. In some departments, it’s closer to ten.

David Mallo

CTO, Nexivo

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