Integrate Chaport with WATI
Send information between Chaport and WATI automatically, without writing any code, using Zoho Flow.
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Create a contact in WATI when a new live chat session starts in Chaport
Capture all customer information seamlessly during live sessions, with zero manual intervention. This flow will create a new contact in WATI for every new live chat session in Chaport.
How it works
- The flow triggers when a new chat is started in Chaport.
- Zoho Flow adds a new contact or updates the details of an existing contact in WATI.
Create a contact in WATI when a new live chat session starts in Chaport
Chaport + WATI
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Supported triggers and actions
Integrate Chaport and WATI using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Chat finished
Triggers when a chat is finished
Visitor updated
Triggers when one or more of the following fields - Name, Email address, Phone number, Notes or Consents get updated
Operator added
Triggers when a new operator is added
Chat started
Triggers when a new chat is started
Session message sent
Triggers when a new session message is sent
Template message sent
Triggers when a new template message is sent
Message received
Triggers when a new message is received
New message received from contact
Triggers when a new message is received from the specified contacts
All Actions - Actions are the automated tasks
Create operator
Creates a new operator
Add or update contact
Adds a new contact or updates the details of an existing contact
Send session message
Sends a WhatsApp message to an open session
Send template message
Sends an approved template WhatsApp message
What is Chaport?
Chaport is a customer support live chat application that lets you communicate with your customers instantly, add chat widget to your website and more.
What is WATI?
WATI is a WhatsApp engagement tool that enables sales, customer support, and marketing teams to use a single platform to send bulk messages, broadcasts, template messages, and more.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >We are very pleased with Zoho, especially Zoho Flow. Zoho Flow has helped us break down data silos and ensured our teams work together seamlessly. It has streamlined our processes and systems, resulting in around an 80% reduction in our tickets and escalations. We didn’t need to hire a developer, as Zoho Flow is highly user-friendly and easy to use.
Mattias Johansson
CEO, Syncify
The speed of communication provided by Zoho Flow automations resulted in a greater promptness in contacting leads, and increased the likelihood of lead conversion.
Luis Carlos Palacios Moreno
Deputy Director, Alebat Education
All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data input.
Louis Castellano
CEO and Owner, Revenue Ranch
