Integrate Usedesk with 700+ apps

Create business workflows for Usedesk without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.

Build your own Usedesk integrations

Connect Usedesk with over 700+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Build your Usedesk workflows using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Client added

Triggers when a new client is added

Ticket created

Triggers when a new ticket is created

All Actions - Actions are the automated tasks

Create client

Creates a new client

Create agent

Creates a new agent

Add comment

Adds a comment to the specified ticket

Create chat

Creates a chat or send messages to an existing chat on behalf of the client

Send chat message

Sends a chat message to the specified client

Create ticket

Creates a new ticket

Update agent

Updates the details of an existing agent

Update client

Updates the details of an existing client

Update ticket

Updates the details of an existing ticket

Fetch client

Fetches the details of an existing client using client ID

Fetch ticket

Fetches the details of an existing ticket using ticket ID

Fetch agent by email address

Fetches the details of an existing agent using email address

Fetch agent by ID

Fetches the details of an existing agent using agent ID

What is Usedesk?

Usedesk is a cloud-based solution that lets you automate customer engagement services and solve customer support tickets. It allows you to create templates, set up automatic responses, make automatic changes to customer status, and more.

Helpdesk Customer Support

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

Learn more >

Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more

Louis Castellano

CEO, Lakeside CNC Group

Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.

Neville Mader

Director, Perth Security Services

With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more

Toto

Technical Engineer, Master Liveaboards

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