Integrate Usedesk with Yodiz
Send information between Usedesk and Yodiz automatically, without writing any code, using Zoho Flow.
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Create action items in your Yodiz for newly generated tickets in Usedesk
Create tasks for your tickets to guarantee timely resolution of customer queries. This flow will generate a task within your Yodiz for fresh tickets initiated in Usedesk.
How it works
- The flow triggers when a new ticket is created in Usedesk.
- Zoho Flow creates a new task in the selected user story in Yodiz.
Create action items in your Yodiz for newly generated tickets in Usedesk
Usedesk + Yodiz
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Supported triggers and actions
Integrate Usedesk and Yodiz using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket created
Triggers when a new ticket is created
Client added
Triggers when a new client is added
Epic created
Triggers when a new epic is created
Issue created
Triggers when a new issue is created
Task created
Triggers when a new task is created in a user story
User story created
Triggers when a new user story is created
All Actions - Actions are the automated tasks
Create chat
Creates a chat or send messages to an existing chat on behalf of the client
Add comment
Adds a comment to the specified ticket
Create ticket
Creates a new ticket
Send chat message
Sends a chat message to the specified client
Create agent
Creates a new agent
Create client
Creates a new client
Update client
Updates the details of an existing client
Update agent
Updates the details of an existing agent
Update ticket
Updates the details of an existing ticket
Fetch ticket
Fetches the details of an existing ticket using ticket ID
Fetch agent by ID
Fetches the details of an existing agent using agent ID
Fetch agent by email address
Fetches the details of an existing agent using email address
Fetch client
Fetches the details of an existing client using client ID
Create issue
Creates a new issue
Create task
Creates a new task in the selected user story
Update user story
Updates the details of an existing user story
Create user story
Creates a new user story
Update epic
Updates the details of an existing epic
Create epic
Creates a new epic
Update issue
Updates the details of an existing issue
Update task
Updates the details of an existing task
What is Usedesk?
Usedesk is a cloud-based solution that lets you automate customer engagement services and solve customer support tickets. It allows you to create templates, set up automatic responses, make automatic changes to customer status, and more.
Similar apps
What is Yodiz?
Yodiz is a web-based agile project management application for scaling agile and DevOps. It supports product backlog management, kanban, scrum management, bug tracking, team discussions, and software configuration management integrations.
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Webhook triggers
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Logic
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Custom functions
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Learn more >Zoho Flow has been a game changer for us, providing instant and accurate data that keeps us on top. It's like a coach for our agents, quickly briefing them on their goals—and that's turbocharged our sales by 50%. It doesn't sweat dealing with 60,000+ daily triggers from Upya and 5,000+ Mobile Money transactions.
Ben Walwyn
CTO, Yellow Africa
We are very pleased with Zoho, especially Zoho Flow. Zoho Flow has helped us break down data silos and ensured our teams work together seamlessly. It has streamlined our processes and systems, resulting in around an 80% reduction in our tickets and escalations. We didn’t need to hire a developer, as Zoho Flow is highly user-friendly and easy to use.
Mattias Johansson
CEO, SHARC Energy
Using Zoho Flow, we’re able to tie together different Zoho applications into a cohesive and sophisticated system. It has also enabled SHARC to avoid messy external solutions, like Zapier, that can be a struggle to maintain and create more costs. Zoho Flow directly saved over 400 hours/year of the staff’s time from having to input or interact with the system unnecessarily, and improved accuracy by reducing human error.
Brett Stewart
Senior Project Manager, Hanoi School of Business and Management
