Integrate Freshdesk with Sertifier
Send information between Freshdesk and Sertifier automatically, without writing any code, using Zoho Flow.
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Create a new recipient and adds them to the group in Sertifier when a new contact is created in Freshdesk
Integrate Freshdesk with Sertifier using Zoho Flow. Whenever a new contact is created in Freshdesk, Zoho Flow automatically creates a new recipient and adds them to the group in Sertifier. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new contact is created in Freshdesk.
- Zoho Flow creates a new recipient and adds them to the group in Sertifier.
Create a new recipient and adds them to the group in Sertifier when a new contact is created in Freshdesk
Freshdesk + Sertifier
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Supported triggers and actions
Integrate Freshdesk and Sertifier using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket updated
Triggers when the details of an existing ticket are updated
Ticket note added
Triggers when a note is added to the selected ticket
Contact updated
Triggers when the details of an existing contact are updated
Ticket created
Triggers when a new ticket is created
Contact created
Triggers when a new contact is created
Certificate design created
Triggers when a new certificate design is created
Email template created
Triggers when a new email template is created
Delivery created
Triggers when a new delivery is created
Badge design created
Triggers when a new badge design is created
Detail created
Triggers when a new detail is created
All Actions - Actions are the automated tasks
Create group
Creates a new group
Create contact
Creates a new contact
Create ticket
Creates a new ticket
Create company
Creates a new company
Add notes to ticket
Adds private or public notes to the selected ticket
Create forum
Creates a new forum in the selected category
Create forum category
Creates a new forum category
Update company
Updates the details of an existing company
Update contact
Updates the details of an existing contact
Update ticket
Updates the details of an existing ticket
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch company by ID
Fetches the details of an existing company by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch group by ID
Fetches the details of an existing group by ID
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch company
Fetches the details of an existing company by domain
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Publish credentials
Publishes the credentials for the specified recipients
Add recipient
Creates a new recipient and adds them to the group
Create delivery
Creates a new delivery
Create detail
Creates a new detail
Update detail
Update the details of an existing detail
Update delivery
Updates the details of an existing delivery
Fetch detail
Fetches the details of an existing detail using ID
Fetch delivery
Fetches the details of an existing delivery using ID
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
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What is Sertifier?
Sertifier is a digital credential management software that helps institutions, academies, universities, and schools to send digital certificates and badges at ease.
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Learn more >With Zoho Flow, we've been able to handle more projects, serve clients faster, and eliminate manual work across the board, saving over 180 hours annually. It's become an essential part of how we operate.
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Director - Business Development and Operations, Avid Brio
We’ve been able to bring our best-practice process visions to life. Flow isn’t just an integration tool—it’s the backbone of how we scale.
Melanie Murphy
Zoho Systems Administrator, Lakeside CNC Group
Zoho Flow saves me a lot of time and effort. With my workflows set up, when I wake up in the morning, the repetitive tasks that I used to have to do manually are done for me automatically.
Paul Jozsef
Owner, Revenue Ranch
