Integrate Freshdesk with SmartRoutes
Send information between Freshdesk and SmartRoutes automatically, without writing any code, using Zoho Flow.
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Fetch the details of an existing customer using id in SmartRoutes when a new contact is created in Freshdesk
Integrate Freshdesk with SmartRoutes using Zoho Flow. Whenever a new contact is created in Freshdesk, Zoho Flow automatically fetches the details of an existing customer using id in SmartRoutes. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new contact is created in Freshdesk.
- Zoho Flow fetches the details of an existing customer using id in SmartRoutes.
Fetch the details of an existing customer using id in SmartRoutes when a new contact is created in Freshdesk
Freshdesk + SmartRoutes
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Supported triggers and actions
Integrate Freshdesk and SmartRoutes using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket updated
Triggers when the details of an existing ticket are updated
Ticket note added
Triggers when a note is added to the selected ticket
Contact updated
Triggers when the details of an existing contact are updated
Ticket created
Triggers when a new ticket is created
Contact created
Triggers when a new contact is created
Routes updated
Triggers when the details of an existing route are updated
Vehicle created
Triggers when a new vehicle is created
Order created
Triggers when a new order is created
Plan created
Triggers when a new plan is created
Plan dispatched
Triggers when an existing plan is dispatched
Customer created
Triggers when a new customer is created
Order status updated
Triggers when the status of an existing order is updated
All Actions - Actions are the automated tasks
Create group
Creates a new group
Create contact
Creates a new contact
Create ticket
Creates a new ticket
Create company
Creates a new company
Add notes to ticket
Adds private or public notes to the selected ticket
Create forum
Creates a new forum in the selected category
Create forum category
Creates a new forum category
Update company
Updates the details of an existing company
Update contact
Updates the details of an existing contact
Update ticket
Updates the details of an existing ticket
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch company by ID
Fetches the details of an existing company by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch group by ID
Fetches the details of an existing group by ID
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch company
Fetches the details of an existing company by domain
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Create vehicle
Creates a new vehicle
Create order
Creates a new order
Fetch customer by ID
Fetches the details of an existing customer using ID
Fetch order by ID
Fetches the details of an existing order using ID
Fetch plan by ID
Fetches the details of an existing plan using ID
Fetch vehicle by ID
Fetches the details of an existing vehicle using ID
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
What is SmartRoutes?
SmartRoutes is a logistics planning and management platform that helps users with automated routing, dispatches, capturing PODs and more.
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Learn more >After implementing Zoho Flow, we reduced manual data entry errors by over 80%, saving a dozen work hours each month. Cost-wise, this translates to saving $5000–$7,000 per year, in addition to faster response times and higher lead conversion potential.
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Ecommerce Business Operations Manager, Amazos
We are very pleased with Zoho, especially Zoho Flow. Zoho Flow has helped us break down data silos and ensured our teams work together seamlessly. It has streamlined our processes and systems, resulting in around an 80% reduction in our tickets and escalations. We didn’t need to hire a developer, as Zoho Flow is highly user-friendly and easy to use.
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CEO, Syncify
Zoho Flow and Zoho's suite of products have helped us increase our efficiency by at least 50%. Thank you, Zoho, for such a wonderful software ecosystem.
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CEO, Paul Jozsef Counselling & Coaching
